- Report: #1060850
Report - Rebuttal - Arbitrate
Complaint Review: brent hagar state farm agent jenks ok
brent hagar state farm agent jenks ok324 W Main St Jenks , Oklahoma USA
brent hagar state farm agent This Insurance Company Stole My Time, My Peace of Mind and They Tried to Steal My Money! Jenks Oklahoma
*Consumer Comment: Not my experience at all
*Consumer Comment: Similar experience on refund request with Brent Hagar State Farm Agency
*REBUTTAL Owner of company: Peace of Mind
*Author of original report: Update!
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I recently graduated from college and I needed to take out my own insurance policy. I decided to purchase my auto insurance policy from the Brent Hager Statefarm Agency because they had handled my renters insurance policy in the past. I talked to Melody S. Bailey and she quoted me a great price, and I paid the 6 month policy in full with the money my grandparents gave me for graduation.
Exactly a week later I was contacted at work by an employee I believe was named Darla Tinker. The employee very persistently kept asking me to give her more information about Tod in order to complete my car insurance policy. I told her I didn't know anyone by that name. Darla was absolutely convinced that I was married to a man name Tod and that I would be unable to continue with my policy until they were able to get all of his information. After shouting at each other for half an hour poor Darla realized that TOD stood for Title of Driver. No Darla did not apologize for leading me down a very confusing rabbit trail. It left me very unsettled that a person who was handling my car insurance policy did not know a common acronym that is used often in the insurance industry. After one of the worst and most confusing phone conversations, Melody S. Bailey called me and demanded that I give her the Title of Driver Information. I told her it would take a while to get it because my father is the title owner and he lives out of the country. She was not understanding at all. I told her that it was not my falt because I didn't know that she needed it. She replied that it wasn't her fault either because she didn't know that she needed that information. Again I was left unsettled that someone dealing with my policy did not know a common procedure for their industry.
After spending an afternoon getting yelled at by people working at State Farm that know absolutely nothing about the insurance industry, I decided to cancel my policy. The next day when I talked to Melody, she threatened that if I cancelled my auto insurance policy that my renters insurance would go up because it would no longer be bundled with my auto insurance. I spent 15 minutes trying to explain to her that I purchased my renters insurance in full 5 months prior to taking out my auto insurance. I shortly gave up trying.
After canceling my policy, I did not receive any type of confirmation from Melody that she had canceled both policies. I emailed her about getting my money back and she said that it would just take a couple of weeks to get it back. It has been a month since I have canceled my policy and I still receive letters in the mail about how they are automatically renewing my renters insurance. After getting into a screaming match on the phone with a lady who was working in the Brent Hager Agency, I called the Statefarm National billing number. I tried to get the full amount and not the prorated amount that the agency told me that I was going to get. The department I called told me that I would not get the full amount because the insurance agent cancelled the policy themselves stating that I refused to submit information about TOD. When I cancelled the policy myself, I was extremely clear that I was cancelling the policy because of the lack of knowledge and customer service shown by the staff. Since the policy was pending for so long and because of what was written in the notes, my prorate is significantly less than what I paid and I only had the policy for 10 days.
The last time I spoke to a representative at the Brent Hager Statefarm Agency, the lady over the phone replied to my complaints by saying that there was nothing that I could do about it. When I asked to speak to the agency owner she said that he was not available to me.
I would strongly advise all of the Ripoff Report readers to never purchase insurance from this agency. Life is too short to have incompetent people represent you!
Statefarm is such a good company; I hate to see this agency devalue its strong brand image. These people are not good neighbors.
This report was posted on Ripoff Report on 06/20/2013 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/brent-hagar-state-farm-agent-jenks-ok/Jenks-Oklahoma-74037/brent-hagar-state-farm-agentnbsp-This-Insurance-Company-Stole-My-Time-My-Peace-of-Mind-1060850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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