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Report: #1324085

Complaint Review: Brick and Mobile - Toronto Ontario

  • Submitted:
  • Updated:
  • Reported By: Brian — Gilbert Arizona USA
  • Author Confirmed What's this?
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  • Brick and Mobile 1 Yonge Street, Suite 1801 Toronto, Ontario Canada

Brick and Mobile whitelabelwifi, mysocialwifi Complete scam, no customer support, product does not work, do not honor trial period, Ripp off Toronto Ontario

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This company over promises and severly under delivers. The support is only available untiil 2pm PT and they do not answer the phone, it goes to VM and they do not call you back. They do have a chat online but they never fix any of the issues and just tell you to "reset the router" every time for any issue. Unfortunelty that does not fix anything.

 

I spoke with Richard and R.A. a few times on the chat and a few of the times they chatted with me but could not fix the issues and said they would look into and get right back to me. However, they did not and it was never fixed. I have received many emails from the finance departement stating they will not give me a refund and that support has been trying to help me. They do not honor andy refund or trial period. Suport has not been there to help. They did not know how to fix any of the multipel issues I had and then they stopped responding to me.

 

In the Facebook group they have with other re sellers there are multiple posts abotu issues and problems. They delte them as soon as they can anytime someone posts a question needing help wtih an issue. Kevin Z (the owner) messaged me directly on facbook and said "stop wasting peoples time" when I asked for help.

 

This is a rip off and a scam. The credit card processing they have is coded under Mens and womens clothing. That right there is a huge red flag. Stay awasy from this company. They are marketing gurus that get people to believe in the product and pay for it only to not get what they were sold. It has been a nightmare trying to get support to actually fix any issues and to get a refund for these products that do not work.

This report was posted on Ripoff Report on 08/23/2016 09:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brick-and-mobile/toronto-ontario-m5e-1w7/brick-and-mobile-whitelabelwifi-mysocialwifi-complete-scam-no-customer-support-product-1324085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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