• Report: #884606

Complaint Review: Brickers Tire Service

  • Submitted: Fri, May 18, 2012
  • Updated: Mon, July 09, 2012

  • Reported By: Joe — St. Petersburg Florida United States of America
Brickers Tire Service
5980 66 st n St. Petersburg, Florida United States of America

Brickers Tire Service Broke plastic wheel cap, said it was already broke, underinflated tires almost caused accident,didn't check back tires-they were bad also, cost more to replace them when I noticed they were bad. St. Petersburg, Florida

*Consumer Comment: Ultra-nonsense.

*Consumer Comment: Brickers tire Service are liars AND thieves

*REBUTTAL Owner of company: Customer Service Is Paramount At Brickers Tire!

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The short of things is that I had been dealing with Brickers for a long time and this last time was it. I will never go back again due to the reasons I will list.

They have a very rude person working there. He is one of the sons and obviously hates his job as he treats everyone that comes in like they just ran over his foot. He is exceptionally rude and tries to make you think you know nothing about the tire industry and he is the god of knowledge in this area.

Anyway, i come in to see why my vehicle is vibrating at a specific speed. They tell me the front tires are bad. I think , ok, let's put some new ones on. They do and I'm on my way. I don't get to increase my speed until a couple of days later, when I get to a highway. My vehicle is all over the road with bumping and such.

I immediately go back and this time they check the back tires ( they should have checked them the first time I was there- why wouldn't they ? ) and tell me they have bulges on them ( this is caused by the roads in this are as they are always fixing roads and leaving them uneven so when you make contact , it busts the beads on your tires, but the county won't take responsibility for their stupid incidents, they act like it isn't their fault and you know about fighting city hall,even when they are dead wrong, they will argue that they are not. )

so i elect to replace these as well. Now, it's only been a few days, but they tell me it will cost more to replace these since there has been a price increase on tires. Now if they had done their job and checked it the first time when I came in, I would have had them ALL replaced and it would have save me about $50.00, but now I have to pay the extra dollars.Then they deflate the othe 2 on the vehicle ( they had some trainee that didn't know anything and he underinflated them by over 10 lbs. which caused them to make the vehicle sway bad, again not noticable until I was in highway traffic.

Soooooooooo, once again, I go back to get the proper inflation, and they break my hubcap. Now it is plastic, but I replaced this exact on less than a year before and know it was ok, but the angry son used a air gun on it first. No wonder it was broke ( the trainee used it on the tire first so he probably broke it ) but none the less, I am told it is broke, not by them, just broke, so after it is all over, I have 3 trips to them, an extra $50.00 spent, a broken hubcap that will cost about $40.00 to replace, and I was placed in danger as the underinflated tires would make the vehicle sway very much at 55 or more.

 All this could have been avoided if they were thorough and professional and didn't use customers vehicles for a training platform for what was obviously a person that just does, rather than a person that thinks first, then does.

 I am sure others have experienced this from this company and hopefully this will keep others from making the same mistake I made. I will NEVER go there again as I can't afford to replace what they destroy with their employee training program.  They should be avoided at ALL cost. Hope this helps...

This report was posted on Ripoff Report on 05/18/2012 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brickers-Tire-Service/St-Petersburg-Florida-/Brickers-Tire-Service-Broke-plastic-wheel-cap-said-it-was-already-broke-underinflated-884606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: Robert - (USA)

Hubcaps are plastic and are susceptible to ozone damage and ultraviolet radiation emitted from brakes

Please explain HOW automobile brakes emit ultraviolet radiation!  This should be good.
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#2 Consumer Comment

Brickers tire Service are liars AND thieves

AUTHOR: Anonymous - (United States of America)

 There may be a sign up about the no liabilty on hubs, I can't say there isn't but, when you use an air hammer on plastic because you are too lazy to remove the hub safely, you should still be responsible enough to pay for it.  NOT HIDE BEHIND SOME STUPID SIGN ANALOGY!!The fac thtat they even bring this sign thing up should be a warning to all that they will break things and hide behind this sign so unless you wish to play russian roulette with your hubcaps and such, STAY AWAY form these pitiful excuses for tire changers. They can't even explain why they did what they did,without admitting incompetence and hiding behind a sign. How pathetic!!!!!

 I know of several people that have seen the posting and will NEVER go to theirs place of business and WILL tell others what a horrible company they have and how they break things without paying to fix them. HOW UNPROFESSIONAL!!!


What a bunch of idiots. Do they think people are ok with them damaging their stuff and hiding behind a sign that says it's ok to do so. You have got to be kidding. What a bunch of losers. Can't explain away STUPID.......................
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#3 REBUTTAL Owner of company

Customer Service Is Paramount At Brickers Tire!

AUTHOR: Customer Service Representative - (United States of America)

Brickers Tire has been in business for 15 years at the same location and we are a third generation family owned business since grandpa Bricker started the trade at Wolfs Tire Celina Ohio in 1937! We at Brickers Tire always strive for the best customer service and customer experience since thats how we were raised to be kind and courteous to our customers. Our policy on hubcaps is we are not responsible for lost or broken hubcaps this is the policy that has been in place for 15 years it is posted on a sign at the counter. The majority of customers understand this.Occasionally you will get what you have here someone who subsequently complains even though he saw the sign and agreed to said sign! It Happens! Hubcaps are plastic and are susceptible to ozone damage and ultraviolet radiation emitted from brakes and sunlight they become brittle and brake as you take them off.Most of the time there good and we have no difficulty when working on them.Standard protocol is to inspect all tires for damage and air pressure we do this on 100% of the vehicles that come through our door. We also grease the studs when we remove and replace the wheels this extends the life of lug nuts and studs. All our company representatives are trained to work on all types of vehicles including semi tires, loader tires, forklift tires, truck and car tires, lawn mower tires,etc.. We strive for 100% customer satisfaction and we invite this customer back! We will gladly refund this customers money if he is not satisfied.Also The personnel character attack is not accurate we are always kind to our customers and do a thorough job. Just stop by and see for yourself, we will treat you like family!!!!

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