ED Magedson – Founder
Brickhouse Security980 Avenue of the Americas 3rd Floor Las Vegas, Nevada USA
Brickhouse Security Incompetent and unprofessional New York New York
Terrible company. I usually do not take the time to write a review but they really give bad service. They sold me 2 expensive GPS devices and then their devices would not work after a month. I kept calling their level one tech support and they would not fix it. They would reset it or send me to level 2 tech support for them to reset it. Neither one worked.
Yesterday a technician told me to call back and ask for level 2 tech support if I was still having problems...well today they did not work either so I called again and the lady refused to transfer me no matter how many questions I answered.
I peronally own a company and know how to give customer service. They do not give any service and I would like a refund back for my 2 devices but know that it is a waste of my time to call them and try to get it.
If you are think about having a service with them call their service department and ask them questions and you will see.
They are a terrible company with no regard or interest for providing real customer service. I just don't have words to describe how much i hate this company
This report was posted on Ripoff Report on 06/28/2013 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brickhouse-Security/Las-Vegas-Nevada-89183/Brickhouse-Security-Incompetent-and-unprofessional-New-York-New-York-1062856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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