I purchased a set of tires from Firestone earlier this year (March 2013) and after they were installed I noticed an issue with my wheel alignment. In order for me to drive the vehicle straight the car and wheel would drift to the right. I notified a "Kenny" who drove it around the block a few days after I returned it saying "he recognized it as well and maybe it was just tight and would return to normal (It never did) or I could purchase a whole new front end alignment.(I never had the issue prior to the new tire installation so why would it be a recommendation now?)
I visited the same location throughout the year for other services. Noticed the wheel issue getting worse last week.I had two blowouts 5 days apart on both the front tires.Talk about a nightmare! Treading damage was the same.Coincidence or no? I contacted the manager "Donald" who was not helpful or professional. He only let me know I wasn't under warranty and could pay full price for repairs. I honestly feel they are responsible for either selling bad tires or causing alignment issues with my steering wheel which caused the blowout.
I am a female so you know how that goes in the auto industry.This discrimination lead to me calling the corporate office. I spoke with a District rep "Jeff" that was nice and helpful. He informed me to return the vehicle to the location and "Rick" would take care of it. I returned the vehicle on 11/23/2013 with that understanding. I got a phone call on day2 from a "Tom" who knew nothing about the situation I assume from poor communication within the staff. He wanted to let me know I needed new tires and an alignment. Hello???? Of course I do.
I received another call on day3 from a rude corporate rep named "Keith" saying he didn't feel they were responsible for handling anything but they would replace the tires and run an alignment check and my car would be ready that afternoon. It wasn't. I called to check on the status of the vehicle at 6pm since the shop closed at 7 and I had yet to hear any feedback. "Donald" stated it was being handled "right now" It wasn't. I arrived at the shop at 6:50 and my car was still in the airlift. I left at 8:15pm with a partially repaired vehicle.
They dropped the ball again and this matter is still not fully resolved. I am beyond frustrated with this business and the negligence of this location and staff.