I first must set up this story with some background. Last week my family lost our 13 y/o lab and it was devastating to my kids. We originally thought our next puppy was going to be a Belgian, so after some Google searches I found Broadcreek Kennel, which I choose because it appeared to have some quality dogs and was within about a 4 hour drive. I contacted the kennel multiple times and got short answers back each time...almost like I was bothering them.
On Friday 20 Jan 2011, I contacted the owner again asking if it was ok to come up and view his pups either Saturday or Sunday. The owner didn't contact me again until Sunday morning. Meanwhile, over the weekend (Jan 21-22, 2011) my kids and wife decided the best dog for our family would be another lab and so we spent the weekend searching for the perfect pup and breeder, finally settling on one late Saturday night.
Sunday morning the owner of Broadcreek emailed me to let me know that it was ok to come up that day. I simply replied to his email "Disregard, we found a puppy elsewhere." Apparently he did not like that very well and decided to reply with the following:
Sent: Sunday, January 22, 2012 5:03 PM
Subject: Re: Puppy Application
You are not real smart you could have gotten a puppy from the #1 breeder in the country and went and bought a puppy from someone that has done nothing with their dogs good luck you will need it
Bottom line - I don't know what type of dogs that kennel produces or how they treat their animals. What I do know is their customer service sucks. For all potential buyers please remember that old saying "where there is smoke, there is fire."