- Report: #1130926
Report - Rebuttal - Arbitrate
Complaint Review: BroadStar Internet Services
BroadStar Internet Services7303 Spring Cypress Rd, Apt #1217 Spring, Texas USA
BroadStar Internet Services Poor Service of Internet Spring Texas
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I have raised a maintenance request with Stoneleigh on the Lake Apartments
I have raised a request 2299031. [continued below]....
Customer Service Representative raised request 173137.
Thank you for your patience while troubleshooting with us today. I understand that you are receiving insufficient internet speeds. During our troubleshooting today, I have seen that you are currently getting about 6 mpbs for your download speed. Please be assured that we are working to get this issue resolved. Your service report has been escalated to our tier two tech support team. Your reference ticket number is 173137. You will be receiving a call as soon as we have an update on the issue.
Since one year Broadstar providing 5Mbps service but charges were made for 30 Mbps. Stone Leigh on the Lake Apartments is having around 228 or 250 Apartments. For all these units BroadStar providing service only about 6 Mbps but these renters were charged for 30 Mbps about $63.81 (65 dollars) every month.
Customer Service quality is very strongly poor. I called customer service mountain times I need to hang up for 40 or 50 minutes then they would pick the call and says technical service is testing the speed test.
They router is the probelm. I removed the router tested directly with their
http://speedtest.broadstar.com hiting on Houston Speed Test Server.
It was showing up as Download Speed 5.89 Mbps and Upload Speed: 3.54 Mbps.
Customer Service Representative
I am waiting for them to resolve the issue by providing 30Mbps of Internet Service till Monday. BroadStar promised within 48 hours, it would be solved. It is possible for on unit # 1217 Technically it is not possible for them. They have to install new services with the speed of 30 Mbps for around 250 units in Stone Leigh on the Lake Apartments.
This report was posted on Ripoff Report on 03/15/2014 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/BroadStar-Internet-Services/Spring-Texas-77379/BroadStar-Internet-Services-Poor-Service-of-Internet-Spring-Texas-1130926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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