Complaint Review: Broadway Photo - Internet
- Broadway Photo Internet U.S.A.
- Phone: 800-687-7090
- Web:
- Category: Audio & Electronic Retail Stores
Broadway Photo unethical business practices Internet
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I ordered a TV from Broadway Photo. When I printed the confirmation from the internet, the dollar amount did not print. When I received their confirmation, no dollar amount was included. I then received an e-mail from them requesting that I call to confirm the order. When I did so, I was subject to a very slick upsell technique. I was told I needed certain cables to hook up the TV. After much haggling I agreed to buy them at a given price.
When I was hanging up the salesman quoted a total price and hung up. I realized that the amount for the TV and the amount I agreed to were much less than the total amount quoted to me. I immediately called back to get the situation straighted out. I could not get through. I then called the cable company to set up the install. They told me that I did not need the cables sold to me. Again, I tried to call Broadway. I did get through this time, but was transferred to another number and could not get through. I sent them an e-mail cancelling the order.
I was charged the total amount quoted. I immediately called the credit card company and contested the charge. Broadway eventually credited my account for $250. I should have received a credit for $331. Since I did not have any documentation to substantiate the original charge for the TV, I was unable to get the full refund. I believe that I would not have received the $250 refund if I had not been quick to e-mail a cancellation.
I don't believe that you can effectively protect yourself from this merchants unethical business practices. It is difficult to contest a charge that you have not received a receipt for. I recommend staying away from this merchant even if they advertise the lowest cost. My experience taught me that they will find a way to charge you more. Better to reward a good merchant with your business.
Unhappy Customer
Lincolnshire, Illinois
U.S.A.
This report was posted on Ripoff Report on 03/07/2009 11:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/broadway-photo/internet/broadway-photo-unethical-business-practices-internet-431750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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