• Report: #1123802

Complaint Review: browns fuel services

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  • Submitted: Sat, February 15, 2014
  • Updated: Sat, February 15, 2014

  • Reported By: zhmen — New City New York
browns fuel services
9 sommers lane staten island, ny, Select State/Province USA

browns fuel services browns energy services wrong information an lie staten island, ny NY

*Author of original report: Browns fuel services

*REBUTTAL Owner of company: How is this considered a "ripoff"? - Your utility is currently charging you a variable rate too!

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A young gentleman rang the bell and offered to sign a contract with electric utility company. I answered him that we signed a contract last year and that we are very happy with services and rates. He pallidly turned around and left to the next townhouse.

 

10 minutes later, another guy with the same tag on his jacket rang the bell again. I told him that his partner visited us ten minutes earlier and we are not interested in their services. He was a very energetic young man who convinced my wife that his partner gave us wrong info and the reason for their visit is to help us to reduce cost of utility bill and that there is nothing to do with our current supplier or distributor.

 

Two days later we received two separate contract by mail with agreement contract WITH variable rates!!We decided to correct the mistake and called the same guy and asked him to cancel the agreement. He did explain that we are staying with current supplier and will continue to pay the same rate as before. This is when it gets interesting so went online and started searching about the company. 

Hope this information will help to avoid these guys even to enter you doorway

 

 

 


This report was posted on Ripoff Report on 02/15/2014 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/browns-fuel-services/staten-island-ny-Select-StateProvince-10314/browns-fuel-services-browns-energy-services-wrong-information-an-lie-staten-island-ny-NY-1123802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Author of original report

Browns fuel services

AUTHOR: zhmen - ()

Dear sir,

1. my company is not charging me variable price and i showed it to your sales guy

2. your sales guy lied to me saying he is a representive of some sort goverment egency and theis mission is not to sell gasnor electric. he sad the reason of the visit is to reduce extra charges from my bill

3. next thing you know: variable rate! new utility contract with your company!

i told you guy clear, we are working with other utility company and habe no complaince.

so sorry dear sir. all was based on ripoff and lie

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#2 REBUTTAL Owner of company

How is this considered a "ripoff"? - Your utility is currently charging you a variable rate too!

AUTHOR: BrownsEnergy - ()

How is what you described a "ripoff?"  Your utility company is currently charging you a variabel rate.  Unlike your utility company, we offer two different choices when it comes to your rates.  A fixed rate for a set period of time or a variable rate.  I don't see how this classifies as a ripoff, unless you consider what you are paying your utility company a "ripoff" too?

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