• Report: #534193

Complaint Review: Buck Wild Towing

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  • Submitted: Fri, December 04, 2009
  • Updated: Mon, January 11, 2010

  • Reported By: Evans — Brooklyn New York United States of America
Buck Wild Towing
1 Orange Avenue suffren, New York United States of America

Buck Wild Towing Buck Wild Services Scammed for more than 1000 dollars suffren, New York

*Author of original report: Such a lie

*REBUTTAL Owner of company: The report is a great work of fiction

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Yes I have been scammed by Buck Wild Towing Services by over 1000 plus dollars.  On November 27, 2009 I was traveling to Woodbury New York when my car (2002 Volkswagen jetta) over heated on the I-87 north way I was approximately 62 miles from my home. The New York Suffern police dispatched a towing company who towed me and my two passengers and my vehicle to a repair shop in Highland Mills New York called McKenzie Motors I paid the towing company 178 dollars to tow my vehicle off  the road to their shop on 497 Route 32 Highland Mills New York. There was no problem with this transaction. But now it was approximately   4 oclock in the morning and I wanted to tow my vehicle home. Due to high volumes of calls McKenzie Motors received that night they could not tow my vehicle to my home. I was advised by my insurance company about Buck Wild Towing who was willing to tow my vehicle home. The driver advised me he would tow my vehicle for 6.75 dollars per mile and would not charge for any hookup fees. I agreed.


When the towing company arrived the gentlemen already had a passenger in his vehicle focusing me to take the Amtrak home at 441 am with my company. I gave the gentlemen THREE phone numbers to contact so there was no miscommunication. I forward the gentlemen my number, my friends number and my fathers  phone number who was anxiously  waiting for my vehicle alongside my mother my mom sat in front the front door for the whole night waiting the tow trunks arrival. After one hour of being on the train I started constantly calling the gentlemen who was towing my vehicle my friend also did the same no response. I reached New York City in about two hours I give the gentlemen many phone calls again same results no answer we had called the gentlemen about 10-15 times in a two hour span (phone records to prove). I quickly called my parents who were glued to the front door they said no one had arrived yet I figured they would arrive at about 8:00 am because they took off from Suffern New York and at 4:30 am and there was extreme amounts of traffic due to the black Friday sales and you can only go about 50mph when your towing a vehicle. Sadly the tow company set me up and said they came to my location, knocked on my door (I have a door bell) and called me numerous times which is a complete lie from top to bottom.


I have multiple reasons proving this is a lie. One I printed out all phone records of the numbers they said they called. There are no records indicating incoming of calls from no one in their entire business. Two Buck Wild said they arrive at 8:00 am I called them AT 7:54 am when already had arrived HOME. 3 you can see the 10 + calls me and my friend gave Buck Wild during the course of the night that all were not responded. 4 the Buck wild management will not answer how the house they came to looked on the outside they wont even tell me if it was a housing complex, apartment etc.  I have many other reason proving buck wild is just pulling a huge scam over me but Im trying keep this as brief as possible. The towing company keeps my car in their business in Suffern New York and charged me a bunch of outrages fees bringing the grand total of 1500 hundred dollars to get my vehicle back plus I had to go PICK UP the vehicle from their business. Constantly refusing to negotiate saying we were wasting their time one gentlemen told my mom just bring the cash lady thats it. The process honestly felt like they were holding my vehicle ransom. They did not want to take no credit or checks because in their mind they knew we could cancel their fraud fees .


Buck Wild were extremely disrespectful with me my mom and my dad. The New York City police department advised to go pick up the vehicle as soon as possible due to the harm they might cause to the vehicle and report it to your company as soon as possible. Buck Wild was closed the next day which was Saturday and Sunday November 28, 29.  My mother and father had to take a day off from work to  go upstate with a towing company and get the vehicle on November 30, 2009 they even charged me storage fees on days their business were closed! On the other hand to tow a vehicle for 6.75 a mile for about 64 miles this comes to about 400-500 hundred dollars. Its impossible for it to exceed 600 dollars. In conclusion after many attempts to negotiate with Buck Wild towing services my parent ended up having to take money out their savings and go to Suffern New York to pay this amount (1500). We are middle class people this put my family in debt. What buck wild towing did to me was extremely wrong and not ethical.


This report was posted on Ripoff Report on 12/04/2009 10:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buck-Wild-Towing/suffren-New-York-10901/Buck-Wild-Towing-Buck-Wild-Services-Scammed-for-more-than-1000-dollars-suffren-New-York-534193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Such a lie

AUTHOR: Evans - (United States of America)

This case is far from over.

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#2 REBUTTAL Owner of company

The report is a great work of fiction

AUTHOR: Buckwild - (United States of America)

First off, I would like to say that this story is a complete, and utter farce, shown by little details Mr. Rochaste used. The location of the original breakdown was the entrance way to Woodbury Commons, not the New York State Thruway / I-87, secondly there is no such thing as the New York Suffern Police, the New York State Troopers had Mr. Rochastes vehicle towed due to it blocking the entrance way to a high traffic shopping complex. The reason Mr. Rochaste was brought to the train was due to the fact that he had 2 other passengers with him, and the driver had a trainee with him, which would have made 5 persons in the tow truck, and unfortunately such information was not relayed to us via the customer or the motor club, if information had been given another truck would have been dispatched with a larger seating capacity. Another fallacy of Mr. Rochaste is that the driver gave him pricing, our company has a strict policy that only the dispatcher can give pricing. We understand the customers frustration through this matter, but unfortunately charges were pending on the vehicle, and without being able to make contact vehicle could not be offloaded, so the manager on duty made the decision to tow vehicle back to the secure storage facility pending contact with the customer. Illustrating other misconceptions of the story would be that only 2 phone numbers were given by the customer to the motor club and the Driver, which were called multiple times with the ending result being sent directly to voicemail with no ringing, by the driver, dispatch, manager on duty and the motor club. Upon arrival to the home the door bell was also rung (which was not working) so the driver attempted knocking, again with no result. Mr. Rochaste was advised to call dispatch with any questions which no call was issued until approximately 10:30AM, answered by the manager on duty, and the entire situation was again re-iterated to Mr. Rochaste. Further view reading into the report lists a few other reasons why we were lying, the responses to those are as follows: 1) Calls made by Buckwild and the motor club were forwarded directly to voicemail. 2) Arrival was at 07:00AM not 08:00AM as stated in the farce 3) All calls were to be through dispatch center or motor club which customer was advised of multiple times 4) Due to the extended period of time between this letter and the initial incident the exact look of the home is not remembered, but if there was an issue a simple answering of the multiple phone calls placed would have corrected the location. 5) The outrageous fees were for the initial tow + waiting charges at the location while multiple phone calls were placed by all involved + the re-hookup and tow back to the secure storage facility + storage + tax + tolls. 6) Fees for the tow back to our facility were by the rates set by the municipality governing all Rockland County towing companies. 7) Cash was requested due to the large volume of credit card charge backs for non-consentual tows, personal checks are not accepted due to the fact that there is no way to ensure funds are available for payment. Our staff takes pride in the excellent customer service we always provide, and all staff whether they be a driver, detailer, dispatcher, or management are required to take courses in customer service to ensure the utmost in respect and care with every customer. No police station would say any company would intentional harm a vehicle because that would be slander, especially a police station that has never worked with said company. Our towing service has drivers, dispatchers, and a manager one duty 24 hours a day, but the office which receives payment for vehicles inside the storage yard, and has authorization to release said vehicle is open Monday through Friday from 08:00 AM 04:30PM, excluding holidays. Vehicles that are inside of the storage yard are still being stored, regardless of the office being opened or closed. The roadways in New York do not allow commercial vehicles and such the 64 miles is incorrect also, not factoring in tax, and tolls, increase the amount to over $600. Unfortunately negotiations were not successful because we are a business and charges are set, we understand that some people do not have the money for expenditures, but a service was provided and must be paid for, how would anyone else feel if you went to work, and were not paid? The same applies here. If there are any further questions into this farce, please feel free to send an email directly to dispatch@buckwildservices.com and questions will be answered within 2 business days by a manager.

 

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