- Report: #1102749
Report - Rebuttal - Arbitrate
Complaint Review: Budget Bikes
Budget Bikes23220 W. Highway 6 Alvin, Texas USA
Budget Bikes Steven Keene owner Do NOT Purchase From This Business Alvin Texas
*Consumer Comment: Service
*Author of original report: Not the facts
*REBUTTAL Owner of company: Youtube Video Documents improper maintenance
*REBUTTAL Owner of company: Terry Stanley is Attempting to Bully His Way to the Front of the Line.
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I hate to do this because I think Steve is a nice guy and I felt like he treated me fairly when I first made my purchase from him.
I purchased a “red batman go-cart” from this establishment on 8-24-2013
When I purchased it, I was instructed by Steve Keene, the owner, to change the factory oil that was in the machine after about the first few hours of use with either 20w-50 oil or with 10w-40 Castrol Synthetic oil. I immediately did exactly what he told me to do and changed the oil that day after my daughter drove the machine for a while.
After the go-cart began smoking excessively and stopped operating about 6 weeks later (I checked the oil level everytime before she drove it), I delivered the go-cart back to Budget Bikes on 10-26-2013 to be repaired according to the published and written warranty. Steve told me that warranty work took priority and that he should be contacting me within 4 to 5 days.
No call from Budget Bikes. I repeatedly call them and Steve always tells me "I'll call you right back". He has never called me back for over a month now. I've called him at least twice a week. Sometimes three times a week.
It is clear that my request for repair has been ignored. I will be filing a civil law suit against Budget Bikes in Brazoria County unless he makes it right very quickly.
This report was posted on Ripoff Report on 11/27/2013 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Bikes/Alvin-Texas-77511/Budget-Bikes-Steven-Keene-owner-Do-NOT-Purchase-From-This-Business-Alvin-Texas-1102749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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