- Report: #806562
Report - Rebuttal - Arbitrate
Complaint Review: Budget Heating and Air Conditioning
Budget Heating and Air ConditioningPO Box 102 Suwanee, Georgia United States of America
Budget Heating and Air Conditioning Budget Heat and Air Conditioning Services LLC, Air South of Suwanee, Budget HVAC of Lawrenceville, Budget Heating and Air Conditioning of Dekalb County, GA Sold a questionable unit and will not return any communication Suwanee, Georgia
*Author of original report: Wrong again BHA / Budget Heating and Air!!
*REBUTTAL Owner of company: Unrelated Problem with Call
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They also have these addresses listed:
2201 Boone Place, Snellville; 4850 Sugarloaf Parkway Suite 209-176; PO Box 102, Suwanee GA 30024
I ended up purchasing a new outside condenser for the heat pump system in our home in June 2011. I believe it has 5 years warranty on it. They sent over a very young person to install the unit and it was easily seen that this young man did not have the skills to do this job. After many weeks(!!) and after the owner Doug sent over the young man's older brother (named David Metz). He seemed to have more experience and again after weeks was my condenser finally working and we had air.
It is now December, and I tried to turn the heat on. The unit is not working properly so I did the following actions to try and reach Mr Zweber:
Emails sent to Doug: Dec 5, Dec 8
Phone calls to Doug: Late Nov, Dec 2, Dec 4, Dec 8
Texts to Technician David Metz: Dec 1, Dec 5, Dec 8
On Wed, Nov 30 technician David Metz told me he would come by Friday Dec 2 to fix the problem. He never called, and never showed up. I called him Sat morning, and no return call. It is now Dec 8 and a return text says "Have every intention of correcting your problem". I have no alternative but to report this bad business so the rest of the Atlanta community can avoid them.
This report was posted on Ripoff Report on 12/08/2011 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Budget-Heating-and-Air-Conditioning/Suwanee-Georgia-30024/Budget-Heating-and-Air-Conditioning-Budget-Heat-and-Air-Conditioning-Services-LLC-Air-Sou-806562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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