Budget Rent A Car, Subrogation Management Team ripoff failure to disclose hidden fees and dishonest fraudulent billing Ripoff Eugene Oregon

I have to agree its safer to pay the LDW...I rented airport cars in several states..I have witnessed a rental in an accident on airport grounds...what a way to start a vacation...anything can happen anytime anywhere...I am so glad I have reviewed this report...thanks Ripoff Report...its an education to the consumer....Roy

Can't you read? He said his insurance company paid for the physical damage claim. As for the rest of the charges, the insurance company said they are not covered by the policy, so they are NOT going to deal with the rental company on his behalf.



If you don't know what you're talking about, don't talk.

Just five words. Take the insurance next time. I know its an extra fee and can add a "little cost" to the rental. but you can save yourself ALOT of time and aggravation by accepting the LDW. I know you probably saying that yeah he just wants to make that extra buck, it may be true, but you could have avoided the whole thing by taking it.

OK....so you purchased the "damage Waiver" NOTE..this IS NOT insurance. It is a "DAMAGE" waiver. There are conditions that apply. You see, the car rental company makes money off the LDW, PDW, CDW or whatever they call it. IN "Our terms" It is Loss, Physical or Collision damage waiver. Either way......you step out of bounds.....you are caught and are responsible. You will be held responsible regardless what the counter rep says. It's all about a contract. You are not safe at all.....you step out of line and YOU WILL be responsible. Catch 22 all around.

To retain an attorney can be more costly than one can expect. Do what you feel is right. I know what "They" will back off from. An attorney is no threat to these people. An attorney is busy and at $150.00.... will not take care of you. Again.......know the law and understand it. You can do "this" on your own. PROTECT YOURSELF and make your position known. The law really is on your side and you should seek an attorney when all else fails.

Good Luck

When you rent a car you are responsible for everything that happens to it, including things you cannot control. Such as a deer jumping in front of the car.

Buried in the contract for every rental car and truck is a clause that says you will pay them not only for damage but for loss of income while the vehicle is being repaired plus whatever other fees they care to add on.

You have found out the hard way that your car insurance will pay only the physical damage to the rental car as if it was your own car. But your insurance policy does not pay you for loss of income while your car is being repaired so they will not pay Budget for that, either. That is why SMT is coming after you.

Also, Budget may have a price list for repairs that far exceeds what your insurance company would normally pay for the same repair.

Technically the "insurance" rental car companies offer is a damage waiver. It is an agreement that they will not seek payment from you for damage to their car. It is ridiculously expensive. (I just rented a car from Budget in Phoenix a few days ago and they charged me something like $21, even though I drove less than 100 miles and returned the car four hours later.) As you have found out the hard way, paying $21 a day is a lot cheaper than being hounded forever for both real and imagined damage to the vehicle.

I would be better and cheaper in the long run to get a good attorney and let him handle it. Chances are, it will only take him a letter or two, a phone call, a fax, and email and then he'll bill you for $150.00.

Still it's a lot cheaper and if they try to get nasty and ding your credit report, your attorney is already familiar with the case and you'll see dollar symbols in his eyes for the fees he'll collect from BRC's legal dept.

Chances are you received some generic "terms and conditions" which is convenient for everyone but you. You are being billed and held responsible for Loss of Use, Diminished Value and Admon fee's. None of the employee's at that company are licensed to practice as an adjuster or "settle claims" in Texas or any other state for that matter.

You sound exhausted and should be. There are quotas the employees MUST meet every month. The owners split the LOU, DV and Admin with the franchise location. So you are being billed let's say $1500.00 for DV, the RAC location gets 1/2 and SMT the other half. To include the Administrative fee which is told to you it's a "contractual obligation" and NOT a fee charged by SMT. That's garbage.

Anyway, the employee (depending upon how long they have been with the company) is required to meet a quota. After about 6 mos. they MUST bring in $15000.00 per month. Imagine the profit being made off YOUR accident. Imagine the hundreds of thousands of dollars being made from accidents period! You best bet is to file a complaint with the Board of Insurance in the state where you signed the contract and also the state of Texas. Let the law know they are practicing without a license.

You would do well to file a complaint with the Attorney General in those states as well. Protect your rights and don't accept the bulley tactics. The employee is trying to "meet the goal" for the month or else the owners will be quite upset which is the reason for the abusive and forceful tatic and making threats to ruin your credit.

Good luck and don't give in.

You cannot be charged with a diminution of value fee. That would never hold up in court. Also, your insurance company should be the one cooresponding with these people, not you. You need to send everything to your insurance company. I will bet dollars to donuts they will take care of everything, without paying any fees.

Also, what does the tires being stolen have to do with you??? You didn't take them! Don't mess with these people, just give all the paperwork to your insurance. That is what you pay premiums for.

If Budget is going through Subrogation, they should be doing so directly with your insurance company...not you. Did't you file a claim? Your insyrance co.'s sub folks shoud be dealiung with Budget's. I don't understand why they are making their demands directly to you. All you are liable for is your deductible...even if there are misc. fees related to the accident, your insurance co. should pay those. If it's really out of hand, I don't understand why your insurance co's legal dept isn't involved.