- Report: #1170521
Report - Rebuttal - Arbitrate
Complaint Review: Bufallo Bill's Resort
Bufallo Bill's Resort31900 Las Vegas Blvd. South Las Vegas, Nevada USA
Bufallo Bill's Resort Scammed me Las Vegas Nevada
*Author of original report: Problem Solved
*Author of original report: I think you are confused. Maybe my fault
*General Comment: NOT!!!!!!!!!!!!!!!
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When I booked this room over the phone with Alejandra, I told her that I had a small dog. I confirmed that the cost of the room would be $80 including the $20 charge for my pet.
When I arrived, Amy, the desk reservationist, told me that she could not find the room I booked and put me on the 12th floor, one that doesn't allow pets. Finally after some searching she found the first floor room and then told me that there would be a $20 charge for the dog.
When Bob, the floor supervisor, arrived he told Amy to book the room for $80 but charge me a $30 security, which has not been refunded even though the room as cleaner than when I left the next morining (I have before and after video, thinking that I might be charged for room damage, having made a bit of a scene arguing about the additonal charge.)
Bottom line: the room costs totaled $130, and this hotel has no incentive to return the security--it gets enough business. [continued below]....
However, be prepared to be quoted on price and then charged another, with you choices being either to go back to Las Vegas, as this hotel is located at state line, to book another room or eat the cost of the additional charges.
Be prepared to be Ripped Off!
This report was posted on Ripoff Report on 08/18/2014 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bufallo-Bills-Resort/Las-Vegas-Nevada-89019/Bufallo-Bills-Resort-Scammed-me-Las-Vegas-Nevada-1170521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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