Complaint Review: Bull Moose Web Design - Tampa Florida
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- Author Not Confirmed
- Bull Moose Web Design Tampa, Florida United States of America
- Phone: 727-342-0094
- Web: www.bullmoosewebdesign.com
- Category: Websites
Bull Moose Web Design ,bullmoosewebdesign.com Unreachable, Unreliable, DID NOT FINISH WORK, Does Not Answer Phone or Email Tampa, Florida
*REBUTTAL Owner of company: Nowhere Near an Accurate Report
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Hired BullMoose Web Design (www.bullmoosewebdesign.com) to make a website for my company. Apparently 2 kids out of Tampa - St. Pete area. They started the project and then became unreachable. I had sent some updates to the site so they could finish the project and never heard back. I emailed them and called them several times and did not receive a response. Finally I filed a refund through PayPal and sent them another email letting them know and Joseph responded stating he was in South America and had not received any update emails but they had full intentions of finishing the site. I resent him everything and received no response yet again. I sent one final email asking for an update last Friday and still nothing.
DO NOT HIRE BULL MOOSE WEB DESIGN. THEY SIMPLY EDIT WEB TEMPLATES AND IT DOES NOT APPEAR THAT THEY EVEN DO CUSTOM WORK.
IMO BullMoose Web Design is a couple young kids working out of their homes in the Tampa St. Pete area and are not yet evolved enough to handle customers.
This report was posted on Ripoff Report on 02/24/2013 12:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bull-moose-web-design/tampa-florida-/bull-moose-web-design-bullmoosewebdesigncom-unreachable-unreliable-did-not-finish-work-1019529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Nowhere Near an Accurate Report
AUTHOR: bullmoosedesign - (United States of America)
SUBMITTED: Monday, February 25, 2013
Rob,
I'm sorry that you feel we cheated you, but your description of our company couldn't be further from the truth. We are a small two man team, but certainly take our business seriously and are one of the few design company's out there that do things the right way. You initially made contact with us in November about getting a theme that you had purchased set up. Joe took the project and within a week we took your existing website's information and put it into the theme as wished, from there you disappeared for 3 months, Joe's attempts to contact you were left unanswered and the website sat on our servers until you contacted him two weeks ago.
He has been in South America for two weeks on his first vacation in three years, told you he would finish the project when he got back. While he was down there you filed for a refund, which was denied because we launched over 75 websites last year and had over 200 PayPal transactions without a single request for a refund or dispute.
As far as your claims to the quality of our work, or that we 'simply edit web templates and it does not appear that they even do custom work' our portfolio is on our website and available for anyone to see, we make dozens of local references available for clients to reach out to and discuss our services and would put our work and prices up against any other company in the area.
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