- Report: #761984
Report - Rebuttal - Arbitrate
Complaint Review: Business English Solutions International LLC
Business English Solutions International LLC10 Pine Ridge Lane, Mansfield Ctr., CT 06250 New York, New York United States of America
Business English Solutions International LLC PandaVisa.com Horrible service say f*** to their customer, hang up calls, insult customer, threatens to sue customer if talking about bad experience with their business New York , New York
*Author of original report: no less than 15 blocked phone calls! Haha:)
*Author of original report: Emotional Distress
*Author of original report: Thank you for your supports.
*Consumer Comment: let em try to sue
*Author of original report: TO CLARIFY
*Author of original report: Clarification and Discrimination.
*Author of original report: Don't treat foreigners like we know nothing and have no rights in this country
*Consumer Comment: What a SCUMBAG!
*Author of original report: PandaVisa president threatens for $5160 for customer's honest complaint!
*Author of original report: Its President threatens customer again in email for $5000!!!!
*Author of original report: Its president emailed me threatening to file a criminal charges against me!!!
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We felt very disappointed about this shameful person and nasty behaviors. Since when in the States, customers can't call business to complain about their service? How can he said I was harassing him when I called him 3 times because he hung up my phone the first 2 times and saying (((REDACTED FOUL LANGUAGE))) to me? Since when in the States business can say (((REDACTED FOUL LANGUAGE))) to their customers? Since when in the States the recipient needs to call Fedex for a signature delivery but shipper does not do that when sending the package, especially he promised to do it? Since when in the United States customers cannot talk about their bad experience with a business company or he will face a law suit?
Everything started on on July 8th 2011, when my husband and I met Keith Curran, president of Business English Solutions International, LLC and PandaVisa. [continued below]....
But on July 25 2011, the pick up date issued by Chinese Embassy, Mr. Curran did not go to pick up my passport as he had promised. I called him and he said the Embassy told him to pick it up on Tuesday July 26. I felt strange. Chinese embassy did not notify me about this. I told him again I really need to travle soon. I cannot afford delaying more time. I reminded him to inform me the tracking number when he mails my passport so I can make sure I'll receive it on Wednesday. He said OK. On Tuesday, he left a voice message on my cell phone,telling me the Fedex tracking number is 7973 675 244. I checked the number at Fedex, no information was available. I thoguht it might take time to update delivery information.
On Wendnesday July 27, the day I was supposed to receive my passport based on what he told me, I took an off from my work to stay at home waiting for my passport. The whole day was passed, but I had received nothing. So I called the Fedex, but was informed the tracking number is not valid. I was also told the delivery is not overnight but 3 days delivery. It'll be delivered on Friday July 29 by 7pm. Then I called Mr Curran. He said he changed to 2nd day delivery. I said 'but you said you would use over night standard delivery and that's what I paid you for'. He said the over night standard delivery changed the rate recently to around $40.
I told him it's different from what I heard from Fedex. He used $15 three days envelope delivery not even the 2nd day delivery and the fedex rate has not been changed recently. The overnight standard delivery is still $32. I also told him when he called me on Tuesday, he should have let me know any changes he made. Then, I would not waste my whole day waiting for nothing. And I told him the tracking number he gave is wrong. The numbers are 12 digits, 4 numbers in a group and 3 groups. I do not understand how he could miss 2 numbers. He is responsible to providing correct tracking number. He did not explain anyting or apologize but just said he would email me the right one.
I waited for his email from 5pm after the call to the whole Tuesday night but received no emails. On Wendesay I found my passport was just dropped outside at my front door. I was very upset. And I finally received the tracking number from him. I checked the number 7973 X675 X244 at Fedex. It confirmed he used 3 days express saver envelope with 0.5 lbs weight and he did not use signature required delivery as he said at the beginning. I paid him $32 for overnight standard delivery as he promised but he used $15 three days delivery. He lied to me several times and even did not want to give me the corredt tracking number or pay $2 more just for a total $17 signature delivery.
I was very disappointed about his dishonest and unprofessional behaviors. I tried many times to contact him in the passed 1 week but no answers. Then my huband and I changed our phone numbers to call him just to make a complaint about his poor and dishonest service. He hung up the phone on my husband's face. I called his office again, within few words, he hung up the phone on my face too. This rude, horrible customer service made me more disappointed and upset. He said F*ck to us, he insulted us, he lied to us, he threatens us, and he mistreated us. This kind of shameful, nasty person and business should never be allowed to practice!!!
This report was posted on Ripoff Report on 08/06/2011 11:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Business-English-Solutions-International-LLC/New-York-New-York-/Business-English-Solutions-International-LLC-PandaVisacom-Horrible-service-say-f-to-th-761984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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