• Report: #761984

Complaint Review: Business English Solutions International LLC

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, August 06, 2011
  • Updated: Fri, June 29, 2012

  • Reported By: Falfoly — Ohio USA
Business English Solutions International LLC
10 Pine Ridge Lane, Mansfield Ctr., CT 06250 New York, New York United States of America

Business English Solutions International LLC PandaVisa.com Horrible service say f*** to their customer, hang up calls, insult customer, threatens to sue customer if talking about bad experience with their business New York , New York

*Author of original report: no less than 15 blocked phone calls! Haha:)

*Author of original report: Emotional Distress

*Author of original report: Thank you for your supports.

*Consumer Comment: let em try to sue

*Author of original report: TO CLARIFY

*Author of original report: Clarification and Discrimination.

*Author of original report: Don't treat foreigners like we know nothing and have no rights in this country

*Consumer Comment: What a SCUMBAG!

*Author of original report: PandaVisa president threatens for $5160 for customer's honest complaint!

*Author of original report: Its President threatens customer again in email for $5000!!!!

*Author of original report: Its president emailed me threatening to file a criminal charges against me!!!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

The president of this business said (((REDACTED FOUL LANGUAGE))) to us on the phone while we did not use any bad words but just complaining about his dishonest, unprofessional service. He also sent an email to us insulting us. He said we should not complain to him for failing to do what he promised to do in our agreement but 'make your complaint to the shipping company or next time, indicate that you require a signature as most normal human beings are capable of.' He even threatened us that 'If we find any reference to this matter online in any Chinese forums or otherwise, we will be filing a libel suit against you.'

We felt very disappointed about this shameful person and nasty behaviors. Since when in the States, customers can't call business to complain about their service? How can he said I was harassing him when I called him 3 times because he hung up my phone the first 2 times and saying (((REDACTED FOUL LANGUAGE))) to me? Since when in the States business can say (((REDACTED FOUL LANGUAGE))) to their customers? Since when in the States the recipient needs to call Fedex for a signature delivery but shipper does not do that when sending the package, especially he promised to do it? Since when in the United States customers cannot talk about their bad experience with a business company or he will face a law suit? 

Everything started on on July 8th 2011, when my husband and I met Keith Curran, president of Business English Solutions International, LLC and PandaVisa. [continued below]....
.....com.  Mr. Curran introduced himself as an agent. We agreed to pay him to pick up & mail my passpor to me. As we agreed I paid him $102 in total, including 1)$55 to Chinese Embassy for a passport 2)$15 for Keith's service fee 3)$32 for Fedex standard overnight delivery envelop (I needed my passort to travle ASAP). Due to the importance of passport, we agreed Keith would use signature required delivery and inform me the Fedex tracking number, which he told me earlier that's what he will do when he tried to convince me to use his service, which is what other agents do for mailing passports, and which my husband and I called him later several times to confirm with him on our agreement.

But on July 25 2011, the pick up date issued by Chinese Embassy, Mr. Curran did not go to pick up my passport as he had promised. I called him and he said the Embassy told him to pick it up on Tuesday July 26. I felt strange. Chinese embassy did not notify me about this. I told him again I really need to travle soon. I cannot afford delaying more time. I reminded him to inform me the tracking number when he mails my passport so I can make sure I'll receive it on Wednesday. He said OK. On Tuesday, he left a voice message on my cell phone,telling me the Fedex tracking number is 7973 675 244. I checked the number at Fedex, no information was available. I thoguht it might take time to update delivery information.

On Wendnesday July 27, the day I was supposed to receive my passport based on what he told me, I took an off from my work to stay at home waiting for my passport. The whole day was passed, but I had received nothing. So I called the Fedex, but was informed  the tracking number is not valid. I was also told the delivery is not overnight but 3 days delivery. It'll be delivered on Friday July 29 by 7pm. Then I called Mr Curran. He said he changed to 2nd day delivery. I said 'but you said you would use over night standard delivery and that's what I paid you for'. He said the over night standard delivery changed the rate recently to around $40.

I told him it's different from what I heard from Fedex. He used $15 three days envelope delivery not even the 2nd day delivery and the fedex rate has not been changed recently. The overnight standard delivery is still $32. I also told him when he called me on Tuesday, he should have let me know any changes he made. Then, I would not waste my whole day waiting for nothing. And I told him the tracking number he gave is wrong. The numbers are 12 digits, 4 numbers in a group and 3 groups. I do not understand how he could miss 2 numbers. He is responsible to providing correct tracking number. He did not explain anyting or apologize but just said he would email me the right one. 

I waited for his email from 5pm after the call to the whole Tuesday night  but received no emails. On Wendesay I found my passport was just dropped outside at my front door. I was very upset. And I finally received the tracking number from him. I checked the number 7973 X675 X244 at Fedex. It confirmed he used 3 days express saver envelope with 0.5 lbs weight and he did not use signature required delivery as he said at the beginning. I paid him $32 for overnight standard delivery as he promised but he used $15 three days delivery. He lied to me several times and even did not want to give me the corredt tracking number or pay $2 more just for a total $17 signature delivery.

I was very disappointed about his dishonest and unprofessional behaviors. I tried many times to contact him in the passed 1 week but no answers. Then my huband and I changed our phone numbers to call him just to make a complaint about his poor and dishonest service. He hung up the phone on my husband's face. I called his office again, within few words, he hung up the phone on my face too. This rude, horrible customer service made me more disappointed and upset. He said F*ck to us, he insulted us, he lied to us, he threatens us, and he mistreated us. This kind of shameful, nasty person and business should never be allowed to practice!!! 


This report was posted on Ripoff Report on 08/06/2011 11:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Business-English-Solutions-International-LLC/New-York-New-York-/Business-English-Solutions-International-LLC-PandaVisacom-Horrible-service-say-f-to-th-761984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Business English Solutions International LLC

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
9Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

no less than 15 blocked phone calls! Haha:)

AUTHOR: Falfoly - (USA)

It seems the business and its president came up with a new idea. When the business and its president realized that we have our phone records, so he can't accuse us for harassing him.  Then He claimed he received no less than 15 blocked phone calls and implied we called him. We doubt there are 15 blocked phone calls in his phone record. If there are INDEED 15 blocked phone calls on his phone, he REALLY need to report it to the police and authorities ASAP. Everything can be tracked in this country. We hope he can find this person one day, if this person does exist. Other than that, stop harassing us with your endless emails. We know what you wanna do. Just do it. Oh yeah, don't forget to take your evidence....lol....
Respond to this report!
What's this?

#2 Author of original report

Emotional Distress

AUTHOR: Falfoly - (USA)

Yeah, you are right. It should be " Emotional Distress" not "Mental Anguish". Sorry I was confused with these two terms. 
Respond to this report!
What's this?

#3 Author of original report

Thank you for your supports.

AUTHOR: Falfoly - (USA)

Yes, I got  my attorney and we are planning on that. If they sue me, we will claim damages for mental anguish and all the other damages. We got all the evidence we need. I can't go into the details now. But thank you for your support and advice. Their attacking for a foreigner's English is just too funny and childish...LOL...
Respond to this report!
What's this?

#4 Consumer Comment

let em try to sue

AUTHOR: punkinpink - (United States of America)

1) if you get sued, you can counter sue ( i may be wrong, but I dont think it costs money to respond and counter to a summons.
2) make sure you add damages for " emotional distress" you may not get it, but hey ask for it the worst the judge can do is say no.  maybe the judge will be so mad he had to handle a frivilous case like this that you might be awarded.
3) check your laws, if he claimed to charge you for a service IE: over night shipping, and it was put in the contract as - charge from fedex for overnight service is - X and you really didnt get that service, you can sue for the difference and possibly more for contract breaking/fraud.

fight it!

FYI- him complaining about your English was a low blow, especially since you have typed one of the more eloquent posts I have seen on here.
Respond to this report!
What's this?

#5 Author of original report

TO CLARIFY

AUTHOR: Falfoly - (USA)

TO CLARIFY: 
1) I found my passport was dropped at my front door actually on Thursday not on Wednesday! I have the Fedex tracking number to prove that.
2) The same, i called Business English Solutions International LLC on July 27, actually at 4:34 pm not at 5 pm and it was Wednesday. I had my phone record to prove that.
Respond to this report!
What's this?

#6 Author of original report

Clarification and Discrimination.

AUTHOR: Falfoly - (USA)

1) To clarify: I Checked my phone record, I called business English Solutions  LLC on July 27 actually at 4:34pm not 5pm. 
2) the business email me saying the complaint "was written in very poor english by someone who must not have done very well in college." Not strange. That's their way of dealing customers. 
Respond to this report!
What's this?

#7 Author of original report

Don't treat foreigners like we know nothing and have no rights in this country

AUTHOR: Falfoly - (USA)

He used every way to threaten us to remove our honest complaints (including complaint with BBB. If he believes justice stands by his side, he can respond to BBB with evidence not asking me to remove my complaint by Aug. 17, one week before BBB asks him to reply)and all reference of this case. He even wants more money from us and kept calling our honest complaints and customer rights illegal activates without any evidence. This is really ugly. Foreigners deserve the same respect and fair treatment in this country. He threatens and fools our internationals like we know nothing and have no rights in this country .I can post some other evidence we have been collecting in future and you can judge by yourselves. 
Respond to this report!
What's this?

#8 Consumer Comment

What a SCUMBAG!

AUTHOR: mr rik - (USA)

a REAL PIECE OF TRASH!

STAY AWAY!
Respond to this report!
What's this?

#9 Author of original report

PandaVisa president threatens for $5160 for customer's honest complaint!

AUTHOR: Falfoly - (USA)

PandaVisa, Business English Solutions International LLC and its president threatens customer again through email as following:

3. You will remove all references to this case that you made online or in any other media including but not limited to, websites, forums, newspapers, social media, emails, and the Better Business Bureau.
4. The expenses to this date are $990.00, you will pay our legal fees in a settlement amount of $350.00 and have you have until midnight of August 17, 2011 to do so; after which we will pursue the $5160.00 in estimated costs of removal, court fees and damages.

You will make your payment by money order to: BESI LLC 
mail your payment to:
BESI LLC
10 Pine Ridge lane
Mansfield Ctr. CT 06250

Failure to meet ALL of the terms above will result in a court action in which we will pursue all costs and damagesvigorously. 
We will notify immigration of this litigation and ask the judge to require you stay in the country while the legal matter is pending, and you may be asked to surrender your passport.
We will ascertain the IP address and the location you made these posts and may notify your school and/or yourInternet Service Provider about your illegal activity.
--------------------------------------------------
He thinks he's an American, so the court, the law and immigration listen to him. Go to read the law and prove what we said is false first. Stop harassing us with emails!! Let your attorney contact us. We have attorney and we have evidence too. Then see you in Court! 
Respond to this report!
What's this?

#10 Author of original report

Its President threatens customer again in email for $5000!!!!

AUTHOR: Falfoly - (USA)

PandaVisa, Business English Solutions International LLC and its president threatens customer again through email as following:

3. You will remove all references to this case that you made online or in any other media including but not limited to, websites, forums, newspapers, social media, emails, and the Better Business Bureau.
4. The expenses to this date are $990.00, you will pay our legal fees in a settlement amount of $350.00 and have you have until midnight of August 17, 2011 to do so; after which we will pursue the $5160.00 in estimated costs of removal, court fees and damages.

You will make your payment by money order to: BESI LLC 
mail your payment to:
BESI LLC
10 Pine Ridge lane
Mansfield Ctr. CT 06250

Failure to meet ALL of the terms above will result in a court action in which we will pursue all costs and damagesvigorously. 
We will notify immigration of this litigation and ask the judge to require you stay in the country while the legal matter is pending, and you may be asked to surrender your passport.
We will ascertain the IP address and the location you made these posts and may notify your school and/or yourInternet Service Provider about your illegal activity.
--------------------------------------------------
He thinks he's an American, so the court, the law and immigration listen to him. Go to read the law and prove what we said is false first.
Respond to this report!
What's this?

#11 Author of original report

Its president emailed me threatening to file a criminal charges against me!!!

AUTHOR: Falfoly - (USA)

Business English Solutions International LLC
PandaVisa.com
Recent Updated: The president of this business saw my review and complaint about his business. So he threatens again in his email he is going to file a criminal charge to the Office of Attorney General against. Too funny:) 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory