- Report: #677442
Report - Rebuttal - Arbitrate
Complaint Review: buy.com
buy.com85 Enterprise Suite 100 Aliso Viejo, California United States of America
buy.com Never buy refurbished products from them Aliso Viejo, California
*Consumer Comment: Element TV
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I bought refurbished elements TV from buy.com
This TV comes with missing pieces-it just came with Base TV and the stand. No screws to attach the stand with the TV, no remote control, no power cord, no manual, no RCA cables at all.
Worst part is - I have spent almost 1.5 hours dealing with buy.com customer support and they gave me advice to contact manufacturer directly. Buy.com is washing their hands from this responsibility and shifting the blame to the manufacturer.
When i called the manufacturer at this no. 1-888-935-8880 during normal business hours-i need to leave a VM. Moreover there is no response from the customer support website "elementTV@hisense-usa.com". You are very much on your own-if you buy this product. Be ready to go to home depot to buy matching screws, go to RCA for power cord and the universal remote and google on internet for manual. My worst e-commerce experience.
This report was posted on Ripoff Report on 01/01/2011 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/buycom/Aliso-Viejo-California-92656/buycom-Never-buy-refurbished-products-from-them-Aliso-Viejo-California-677442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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