• Report: #863379

Complaint Review: buyexoticfruits.com

  • Submitted: Tue, April 03, 2012
  • Updated: Mon, October 22, 2012

  • Reported By: Sam Sneed — Long Island City New York United States of America
buyexoticfruits.com
1314 Center Dr. Ste. 106, Internet United States of America

buyexoticfruits.com Buy Exotic Fruits Do not trust this company, it is not an honest business, and will not deliver the fruit ordered nor grant a refund, Internet

*Consumer Comment: Scam

*Consumer Comment: wow.

*REBUTTAL Owner of company: Exotic Fruits

*Consumer Suggestion: I am so glad for you!

*Author of original report: Refund Received

*Consumer Comment: You guys are unbelievable!

*REBUTTAL Owner of company: Exotic Fruits

*REBUTTAL Owner of company: Exotic Fruits

*REBUTTAL Owner of company: Exotic Fruits

*Consumer Comment: Wow, really?

*Consumer Comment: What!?

*REBUTTAL Owner of company: Exotic Fruits

*Consumer Comment: Just a comment

*Author of original report: Usual Games out of buyexoticfruits.com and discountswarehouse.com

*Author of original report: Amount owed

*REBUTTAL Owner of company: Exotic Fruits

*REBUTTAL Owner of company: Exotic Fruits

*Author of original report: Order #859

*REBUTTAL Owner of company: Exotic Fruits

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Before purchasing anything from this company/website, try doing the following.  Call the number on the website to see if someone answers.  The lack of an answer will demonstrate the reliability of this company, and how difficult it will be to seek redress when they inevitably fail to deliver your order.  Indeed, the fact that they do not answer phone calls, return emails, or demonstrate even minimal customer service will show you that this company is a fraud.

The second thing I would recommend doing would be to read the language of the return policy and the website.  You will notice that the language is incoherent, confusing, and seemingly translated from a computerized translation service.  This too will give you an idea of the difficulty you will have in dealing with this company.   Do yourself a favor and use a reliable company for your online fruit orders.  Just beware, this company, in an apparent attempt to cover their indiscretions, has created multiple websites (probably because they need to keep changing their website on account of customer complaints).

My Story:
In August 2011 I placed an order for a six-month "exotic fruit" subscription through buyexoticfruits.com. Payment of $250.49 was made at that time. Per the website a shipment of unique exotic fruit was to be delivered once per month for six consecutive months (i.e. from September 2011 to February 2012.

The first month's fruit was shipped shortly after placing my order. However, the second shipment did not arrive the following month. I therefore contacted the company and inquired as to the delay. They said they had a "computer" problem, but that they would make a second shipment right away.  A second shipment was made several weeks later. Several months went by without a shipment of fruit.  Thus, in February 2012 I contacted the company for an answer. I was told a third shipment would be sent out immediately (a shipment which was supposed to have been made in October/November 2011). No shipment was made.  Therefore, I contacted the company and requested a refund.

The company's website expressly states they have a "no hassle return policy" and that you may cancel your membership at any time for any reason..." I was told by "Claudia" that a refund would be processed, and I sent a follow up email, through their website, confirming the same. A couple weeks went by with a refund being made.  Accordingly, I contacted the company, and this time spoke with "Andy."  Andy refused to issue me a refund, despite his company's policy, and was very hostel on the phone (including hanging up on me).  He eventually called back, and I was told that the owner of the company, Nerry Pathak, would offer me a new 6 month subscription starting immediately.  I accepted this offer, on the condition that if the company missed a single month's shipment "I would receive a full refund."  A confirmation email was sent, and the company confirmed the agreement.  However, no shipment was made.  

I have attempted to contact them about my full refund. No one has answered my calls (during their posted business hours) or my emails, despite forewarning that I would make a complaint to the BBB.  Indeed, the company has been rude, uninterested in resolving the matter, and arrogant about their theft of and faulty services.  

This report was posted on Ripoff Report on 04/03/2012 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/buyexoticfruitscom/internet/buyexoticfruitscom-Buy-Exotic-Fruits-Do-not-trust-this-company-it-is-not-an-honest-busin-863379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
4Author 7Consumer 8Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Scam

AUTHOR: Jennifer - ()

I haven't received my items yet either. I placed the order in May, but keep being given the run around about when it's going to actually ship. The company seems to have changed their phone number again. They claim they offer refunds, but I still haven't received that either.

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#2 Consumer Comment

wow.

AUTHOR: techfall11 - (United States of America)

I love fruit, but I live in Nebraska and we are about as far from"exotic" as you can get.  I went to the buyexoticfruits.com site and was considering making a purchase.  I am so glad I came to this site first.  I definitely will not be making buys from such an awful company.  I have had numerous experiences with horrible customer service and I really feel for the victim in this case.  If I were you, I wouldnt have settled for anything less than a FULL refund.  It should have been the least that they did.  If this company were truly reputable and actually wanted to "retreat" the ripoff report, they should have offered you a FULL refund AND a free 6 month subscription to re-earn your trust.  Some people are just too greedy, i guess.  I also could not believe that these crooks tried to blackmail you by holding your money on the condition of "retreating" (LOL) your ripoff report.  In any event, they definitely lost my sale.
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#3 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

Refundbuyexoticfruits.com Buy Exotic Fruits trust this company, it is an honest business, and will deliver the fruit ordered or grant a refund.

Transaction -859 Credit 167.16

Card XXXX-XXXX-XXXX-XXXX   12/2014 

Info  Sneed   Result OK

Details Invoice = 383 

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#4 Consumer Suggestion

I am so glad for you!

AUTHOR: Nicole - (United States of America)

I'm so glad you received your refund.  I'm not happy that it took them this long, and I'm disgusted that they pretty much pulled the "Retract this report and we will release your funds"

No.  No you'll release my funds or answer my attorney on the next phone call.  Balls of steel.  Straight steel.  I can tell you just from reading this whole thing again, it makes my blood boil.  I hope the "owner" reads this.  It sucks because looking at their site, it sounds like something I'd love to do.  Honestly.  But the ethics and customer service make me sick.  I hope the company goes under.  If they keep it up like this, I don't know how they can keep the business afloat.
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#5 Author of original report

Refund Received

AUTHOR: Sam Sneed - (United States of America)

Just to let everyone know, today I received a refund from buyexoticfruits.com.  Their tone changed after having read the Rip Off Report complaint, which in turn helped me receive a refund.   Thank you all for your help.  
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#6 Consumer Comment

You guys are unbelievable!

AUTHOR: Flynrider - (USA)

   I'm convinced that this company must be run by morons because no true business owner could possibly be this dim.   

  After months of trying to get a refund because they did not deliver, they reply to Ripoff Report with a flippant message about how easy and hassle free it is to obtain a refund.   I suspect they think everyone reading their responses are also idiots. 

  They then blatently hold back a refund which the OP is clearly owed, on the condition that he "retreat" his complaint (it's "retract", you doofus).   How hassle free does that sound?   They acknowledge owing the refund, but won't actually hand it over without conditions.   Real honest.

  The funny thing is that it doesn't really matter what the OP says at this point.   When they were repeatedly posting their flippant responses, they should have noticed that they were agreeing that none of these posts would ever be deleted.    That means any prospective customer can see this entire thread and the way they handle customer issues.    I think that will tell them everything they need to know about how this company is run.

   Nice move, genius!

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#7 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

Thank you for the information you provided. We are waiting for you to agree and post on Ripp off report.com, that you will retreat your complaint.

We will refund your money immediately
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#8 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

Thanks for calling and cooperating to resolve this problem; we have received your credit card information to give you your refund. We are ready to process your refund but we would like to you to agree, that you will retreat the complaint from the rip off report. (We want to see it posted on the Rip- off Report). We will process your refund right away after you send us e-mail. We will post the information on the rip off report. 

We want to resolve this situation. This will be a win, win situation for both parties.
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#9 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

We want to resolve this problem period, we are good people and we love our customers. We want your credit card information to give you your refund (We do not have your credit card information) but we would like to you to agree,
that you will retreat the complaint from the rip off report. (We want to see it posted on the Rip- off Report). We will process your refund and we will post the information on the rip off report. 

We want to resolve this situation. This will be a win, win situation for both parties.
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#10 Consumer Comment

Wow, really?

AUTHOR: Nicole - (United States of America)

As silly as it sounds, I'd have an attorney involved at this point.  First, they want you to give your credit card information AGAIN.  Then, instead of actually offering you a "hassle free" refund or whatever was promised, they tell you, "No, you retract this report then we will release your money"  No, no I think not.  At this point, they have stolen money from you.  I'd seek an attorney immediately and charge the fees back to exoticfruits.  Please keep us updated, this is ridiculous and as a consumer makes me furious that a company would think that they can get away with this.  
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#11 Consumer Comment

What!?

AUTHOR: Jim Martin - (USA)

We want to give you your refund but we want you to agree that you will retreat the complaint from the rip off report. (We want to see it posted on the Rip- off Report). We will process your refund and we will post the information on the rip off report. 

We want you to post that you agree to retreat the complaint, before we process your refund.

All I'm gonna say is that I believe that is what you call EXTORTION.
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#12 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

We want to give you your refund but we want you to agree that you will retreat the complaint from the rip off report. (We want to see it posted on the Rip- off Report). We will process your refund and we will post the information on the rip off report.

We want you to post that you agree to retreat the complaint, before we process your refund.



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#13 Consumer Comment

Just a comment

AUTHOR: Jim Martin - (USA)

Please provide us your credit card information, we will refund for any un-shipped merchandise. No hassles and no delays. Sounds simple, doesn't it?

Every legitimate company I have done business with, the refund would be processed through the same account that the original payment was made from.  You should already have all the information needed to process the refund.

And thanks to the OP for posting this.  Companies like this are exactly why this site was set up.

I'd tell you to dispute the charge with your bank, but 8 months is probably too late.  Scam companies don't usually respond as they are too busy ripping off the next guy in line.  You may have to take him to small claims court or something like that at this point.

Good luck.  I hope you get your money back.
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#14 Author of original report

Usual Games out of buyexoticfruits.com and discountswarehouse.com

AUTHOR: Sam Sneed - (United States of America)

As promised, I attempted to contact the company today to hopefully receive a refund for a subscription which was placed 8 months ago, and for which I have been attempting to get a refund for the last four months.

I called during their posted business hours (numerous times), and once again no answer.  Indeed, they now have an answering machine which states that the company does not respond to emails, even though they have an email address and "contact us" link on the site.  This company is fraudulent, they lie, and they will increase the suffering by making it an unforgettable headache to even attempt to get a refund.

So that we are clear, BUYEXOTICFRUITS.COM and DISCOUNTSWAREHOUSE.COM are both run by the same people, Nerry Pathak.  It is likely that they have so many sites selling the same things because people become educated about the fraudulent business practices of one, so they create a new site.  
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#15 Author of original report

Amount owed

AUTHOR: Sam Sneed - (United States of America)

An answer to my complaint has not been cleared by this company.  I requested a refund several weeks ago, and have not yet received reimbursement.  The amount owed is $166.66.  The price of the subscription was $250 for 6 months, so each shipment is $41.66.  Though the company should be giving a full refund, as it has taken 4 months, countless calls, numerous emails, and a lot of wasted time to get a "hassle" and "delay" free refund.  

Nonetheless, if and when a refund is given, then I will consider retracting the complaint.

I will contact the company tomorrow, and update rip off report as to the outcome.
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#16 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

We want you to clear your Rip-off Report and your complaint against our company for refund. We are notifying to rip off report. We have answered the customer complaint.


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#17 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

Please provide us your credit card information, we will refund for any un-shipped merchandise. No hassles and no delays. Sounds simple, doesn't it?
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#18 Author of original report

Order #859

AUTHOR: Sam Sneed - (United States of America)

You state that you need an Order # in order to process the return.  The Order # is 859.  

You were given this order # via every email sent to your company, in an attempt to seek a refund, since February 2012.  Indeed, the "owner" of the company has known the order number, as he was copied on a number of the emails.  He was specifically told that a refund was requested, and has chosen to ignore these requests.

It is false to assert that "If you purchased a prepaid fruit membership, you'll receive a prompt refund for any un-shipped merchandise. No hassles and no delays."  Not only have I been requesting a refund for over three months, on a fruit subscription which was placed 8 months ago, but your failure to issue a refund has been anything but "prompt" and without "hassle."  Indeed, even today not a penny has been returned.

Again, I challenge any potential customer of this company, or DiscountsWarehouse.com (another website run by this company), to try to call the customer service numbers on the website prior to ordering, and to read the language of the website.  You will undoubtedly find that this company is unreliable.  And that you will have as much trouble as me in seeking any refund.
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#19 REBUTTAL Owner of company

Exotic Fruits

AUTHOR: Exotic - (United States of America)

We have read the customers complain, we would like to know customers order number so we can research our data. We always keep our customers happy under our company guide lines.

As per our policy No fine print and no excuses. If you purchased a prepaid fruit membership, you'll receive a prompt
refund for any un-shipped merchandise. No hassles and no delays. Sounds simple, doesn't it?
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