ED Magedson – Founder
by the sword incfory myers, Florida USA
by the sword inc Damaged Item not matching description. Won't honor replacement. Bad customer service fort myers Florida
I ordered a knife product from by-the-sword. It was backordered and thus missed my son's birthday but I could understand that kindk of stuff happens. It finally arrives and it is a loose, cheaply made plastic handle that doesnt match the description. It actually seemed to be damaged. I emailed customer service and they said to take a picture of the product and they would review and get back to me. I did this and they came back with an RAN (return number). So far the service was pretty good. I sent the package back at my own cost and waited. They sent back the exact knife to me. They included a letter saying that even though it was their mistake, the policy is no returns on sharpened items. They even tried to glue the handle! That is totally unacceptable. I emaile them and complained. They made excuses and did not offer any restitution. I threatened to use social media to let people know how they were treating me. They responded that it was slander...I posted a complaint on their facebook page, they banned me from the page. I posted a product review on their site and they banned me from the site. (all my reviews were truthful, fair and non inflamatory).
I wish I would have done some research on this company. It seems that they are very unprofessional and not skilled in customer service.
This report was posted on Ripoff Report on 07/01/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/by-the-sword-inc/fory-myers-Florida-33919/by-the-sword-inc-Damaged-Item-not-matching-description-Wont-honor-replacement-Bad-cu-1063584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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