- Report: #733439
Report - Rebuttal - Arbitrate
Complaint Review: Cady Studios
Cady Studios1015 Kings Avenue Jacksonville, Florida United States of America
Cady Studios Cady and Cady Charged for pictures never received Jacksonville, Florida
*Consumer Comment: Studio scam
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"(My name here), a refund to your credit
card would have gone through to you within 2 business days. As you will see in
the email string below, you refused to give me your credit card number so I
could get this expedited to you. I did submit a request for a refund check to
be sent to you instead, and Ill check with finance to see if that was sent.
Naturally we wouldnt send the pictures to you for a third time if were
refunding the charge. I dont see how producing and shipping an order twice,
and then refunding the money could be considered fraudulent, but youre
entitled to your opinion. Ill check with finance on the
status of your refund check. Let me know if theres anything else we can help
Okay..a few problems here. YES, I did refuse to email my credit card information to someone I've only spoken with through emails, to a company that ripped me off in the first place! Secondly, if I never received photos, and they could never be tracked, then you wouldn't be giving me photos a third time! If I had the pictures sent to me twice and a refund, would I really be wasting my time contacting you again? Finally, how long does it take to issue a refund check. Really? Several months? What's wrong with your "finance department' that makes this such a tedious task? Finally, yes you can help me, give me back my money!
By the way, I did respond to this last email and never received a reply. I have the entire string of emails for anyone who is interested. It's a shame that memories of your children can be treated so carelessly and that a business can charge for goods they never produced. How does a business of good ethics make it the customer's fault for never receiving what they bought. Take that up with your shipper, not ME!
Anyone interested in this company's BBB report (I also reported them), the link is below:
I am interested in hearing from other parents who have been a victim of this company's unethical practices.
This report was posted on Ripoff Report on 05/26/2011 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cady-Studios/Jacksonville-Florida-32207/Cady-Studios-Cady-and-Cady-Charged-for-pictures-never-received-Jacksonville-Florida-733439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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