• Report: #682785

Complaint Review: Cali Bamboo

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  • Submitted: Fri, January 14, 2011
  • Updated: Mon, March 07, 2011

  • Reported By: Dustin — Bend Oregon United States of America
Cali Bamboo
9365 Waples St. Suite D San Diego, California United States of America

Cali Bamboo won't own up to defective flooring San Diego, California

*Author of original report: Cali Came Through! They REPLACED our floor!!

*Author of original report: Cali Came Through! They REPLACED our floor!!

*Author of original report: Cali Replaced Our Floor

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My wife and I ordered 800 square feet of flooring, glue, and underlayment from Cali Bamboo on November 1, 2010 (order #159132). We bought the flooring for a floating, glue-together installation. We were excited about the flooringit's beautiful, extremely durable, and comes from a highly renewable source.

We received our order on November 9. Per instructions, we placed the boxes of bamboo in our home, open and stacked in a criss-cross pattern. We let the flooring acclimate for six days. Our installer began work on November 15.

He immediately noticed that the boards had a slight banana bow that made it difficult to fit them together without some gapping (about 1/32"). He recommended we go with a nail-down installation at considerable added cost. We asked him to consult with Cali. He called Cali to and spoke with an installation specialist, who dissuaded him from nailing down the flooring and told him to use blue painter's tape to hold the boards together until the glue dried. He did, and the flooring went down with minimal gapping (again, about 1/32" to 1/16" between boards). This concerned me, but I decided to live with the gaps as the flooring is gorgeous.

We left to visit family in California on Thanksgiving. We were gone 10 days. When we returned, we were shocked to discover that several of the boards in our new flooring had pulled completely apart. Several of the small gaps had widened to at least 1/2". In one spot, we could see the underlayment under the boards.

I emailed Samantha Savitch, a Cali customer service rep. She told me that I would need to hire a National Wood Flooring Association (NWFA) inspector to determine if the separation was the result of faulty product or installation. We hired an inspector that Savitch recommended, Terry Weinheimer from Eugene, OR. He inspected our floor on December 11. He found that the banana bow caused gapping throughout. He stated that in his opinion, Cali Bamboo was responsible in some part for the separation due to the bowed boards.

I sent the inspection to Savitch. According to Weinheimer, she called him shortly thereafter and was very upsetshe even threatened to report him to the NWFA for implying that Cali bared some responsibility for the problems we're having.

Savitch then presented Weinheimer's report to another inspector from the NWFA, Drew Kern, who concluded that the separation is "100 percent" installation related. In his brief message, hestated that if the flooring wasn't fitting properly, it should have been nailed down. (Again, we were told that glue-together was the best route for installation.) Savitch stated that Cali bares no responsibility for the problems we're having and offered a 15 percent discount on any future products we may order to finish the job.

I was present during installation of our flooring. Our installer used all the glue Cali sent us for the job and applied the glue evenly to the joints. Weinheimer found that the boards in our order, including the boards that weren't installed, were bowed.

I believe the bow or perhaps contraction led to the gaps we're experiencing in our flooring. Since the floor opened up, the gaps have gotten worse (up to a 1" gap in some places) and have appeared in several other spots. We've been living with a large gap in our flooring and exposed underlayment for two months.

We purchased Cali Bamboo flooring because we believed it would be the best material for our house. We thought that because it is made from old-growth bamboo it wouldn't expand or contract as much as other bamboo flooring. We were confident that Cali would stand behind their product if we had any problems.


This report was posted on Ripoff Report on 01/14/2011 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cali-Bamboo/San-Diego-California-92121/Cali-Bamboo-wont-own-up-to-defective-flooring-San-Diego-California-682785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Cali Came Through! They REPLACED our floor!!

AUTHOR: Dustin Driver - (United States of America)

Cali has agreed to replace all 800-square-feet of flooring at no cost!

This is especially awesome as it is unclear if the separation we experienced in our flooring was installation or product related.

We are very happy with this outcome and we're very impressed with Cali Bamboo!

Cali stands behind their product!
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#2 Author of original report

Cali Came Through! They REPLACED our floor!!

AUTHOR: Dustin Driver - (United States of America)

Cali has agreed to replace all 800 square-feet of flooring at no additional cost.

This is especially awesome of them as the separation we experienced is likely installation-related.

We are very pleased with this outcome and couldn't be happier.

Cali really came through.

Thank you, Cali!
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#3 Author of original report

Cali Replaced Our Floor

AUTHOR: Dustin Driver - (United States of America)

Cali Bamboo has agreed to replace our flooring. We have yet to determine if the large gaps in the flooring are due to the product shrinking or installation error. In light of this, it is very considerate of them to replace the flooring.

Cali Bamboo stands behind their product.
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