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  • Report: #65722

Complaint Review: California Contractor Supply, Inc.

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  • Submitted: Thu, August 14, 2003
  • Updated: Sun, February 20, 2011

  • Reported By:Lisle Illinois
California Contractor Supply, Inc.
7729 Burnet Ave. Van Nuys, California U.S.A.

California Contractor Supply, Inc. Phone scam ripoff. They are short counting my return and trying to charge me for it! Van Nuys California

*UPDATE EX-employee responds: what really goes on in a tool room

*UPDATE Employee: Silly.

*Consumer Suggestion: Report to the FCC

*UPDATE Employee: calm down charles

*Consumer Suggestion: Are these scum still at it?

*UPDATE Employee: Wait a minute!!!

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Saleman called me and said I could try out some disposable jump suits. If I didn't like them I could return them at no charge. They were too small and poor quality. We used 4 suits and returned the rest. They now short counted my return and charging me $46.00 along with phone calls with threats of legal action etc.

Don't make my mistake.

Kevin
Lisle, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/14/2003 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/California-Contractor-Supply-Inc/Van-Nuys-California-91405/California-Contractor-Supply-Inc-Phone-scam-ripoff-They-are-short-counting-my-return-an-65722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

what really goes on in a tool room

AUTHOR: square fellow - (United States of America)

    i worked for california contractors AKA northwest contractors for years,,,, its time for someone who worked thier to tell the truth,,,,, you are given pitches about tools that arent the truth,,,, your drill bits are not from minnesota twist,, yet you have to say they are to sell,,,, your rubber straps are not goodyear,, just a generic rubber strap,,,, and your safety glasses are not soft flex frame,,, just hard plastic,,,, they tell you to when you call a government street or water plants to over charge,,
if it is $39 sell it for $109 he is just a purchase agent and we live in a time of pork barrel spending,,,they teach you to rob the government,,,,,SARA read your pitches and look at the catalog infront of you,,, you are not telling the truth,,,,,also the bosses have a rubber stamp in thier desks,, to fatten up thier pockets they will stamp,, problem account do not resale,,, but really ship it,,,and if you dont watch close,, and if it returns they make you refund a commission you never made,,,,,,
 THIS IS ALL TRUE  (I SWEAR TO GOD ON THE HOLY BIBLE)
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#2 UPDATE Employee

Silly.

AUTHOR: Sara - (U.S.A.)

I agree with Richard. I am also an employee of this company. I work for a branch called Northwest Contractors Supply located in Washington. California Contractors Supply is in no way related to the activities of the telemarketers. The only people who are responsible for the lies are the salesmen who sold to you. There are several salesmen who are honest and do good business with customers. If someone did keep items, it's understandable that they would be charged for them. It's the same as with any purchase, right? You have to pay for what you buy. Nothing is really free. If you say you want it, it's no fault of the company that you are charged for it.
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#3 Consumer Suggestion

Report to the FCC

AUTHOR: Gbcabinets - (U.S.A.)

If you go to the FCC web site you can file a report there against them. I just did that. Today I get a phone call from A man claiming to be Rich from R&R and asked for my boss by first name. I forwarded the call and then 2 minutes later my boss paged me and asked who he said he was again? I told him and he said well it wasnt. It was that guy from Contractors supply trying to sell me "junk" again. We have told them time after time to quite calling. They use to just hang up before I could say, can I take a message. Once they verbally (sexually) abused me and there had been obscene language from some of the sales men who cant get through to the owners. This is why we have put in call block on our business phone. But they figured out how to get around it. They called, got blocked , called back and unblocked but it only showed up as a four digit number. This is illegal. As telemarketers they are required to show their phone information. Its all there on the FCC web site. People need to make complaints to the FCC, FTC and the Better Business Bureau. Hope this helps! Id like to see this company pay for their disgusting behavior.
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#4 UPDATE Employee

calm down charles

AUTHOR: Richard - (U.S.A.)

You know Charles, it sounds like you may have had a bad experience in the past, I'm sorry for that, but it is not California Contractors the company. They are an wharehouse that does shipping and billing, they do not have salesman that work directley for them. Unfortunately there are some salesman out there that do poor work. But that is the salesman, not California Contractors. In all businesses you have people who chose to treat their customers & employeess with respect, or the choose to have poor business practices. Whether you are a small firm who does their best to satisfy every customer or if you are a huge conglomerate like Tyco or Enron where people have lost millions, you have a choice. It would be like if you own a roofing company and you go to a supply house to buy shingles. Your competition may go to the same exact supply house and buy the same exact shingle, but you guys aren't buddies. Now say that competition does poor work, tells you that you need repairs that you dont, is that your fault? Should you be thrown into a class of people because you use the same supply house. No, of course not. You make a choice not to run your company that way. You should be judged on the quality of work that you do. There are a lot of quality contractors out there, and there are those that rip people off. There are a lot of honest car salesman, and a few that are not. There are also a lot of good, honest, hard working people that are brokers for California Contractors. When you read this Charles I hope you do not think that I am in anyway trying to justify the actions of the salesman you may have had a problem with. But, I have many loyal customers who come back to me month after month, year after year because of the quality of work that I do for them.
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#5 Consumer Suggestion

Are these scum still at it?

AUTHOR: Charles - (United Kingdom)

I just about spit my coffee across the room when I saw this report. This company, still using an address in California, is one of the most absurd scam operations in existence.

My personal experience with this company goes back to 1983. The tele-whores who work for them (and if you are a "broker" you are a disease ridden, scab encrusted whore, I don't care who you say you are, you're a whore) are the lowest, most unspeakable slime to ever crawl out from under a spittle-spattered rock.

It's the old "double-talk your way to an order and then ship what ever the heck you feel like, who cares what price I quoted you Oh, didn't I mention the exorbitant handling fees? Oh well, you're stuck with it, we're sending you to collections!" scam from the dawn of the telephone age.

If you get ANYTHING shipped to you by these rat kissers, keep it and tell them to go have relations with farm animals. Their so-called order tracking and debt claims paper work is of the same high quality as their products and their service, so they don't get too far in the collections process I know, I've done it time and time again.

This bunch of telephone pickpockets used to try to work over a group of small-town store managers I worked with, 1983 to 1999. We finally got them to stop by keeping their merchandise and refusing to pay their ridiculous invoices. After that, they tried a few COD slams, but eating the forward and back USPS fees on that finally killed their appetite for good.

It is very easy to obtain a simple form letter from your state attorney general's office that summarizes your lack of financial responsibility for orders from operators like California Contractors Supply. This company regularly does business in states it is not registered to market to (called operating an unregistered foreign corporation) rendering their shipment to you a gift, to be treated accordingly.

Did I mention that one of the tele-whores told a 61-year-old part time store manager that he would kill himself if she didn't accept his order? Or how about the scum bucket who had his children tele-market for him, asking customers to please place an order so their daddy could buy food? Or the clown who used the my wife needs an operation or she'll die, and I've got to get this order to keep my job pitch?

California Contractors Supply, and all of their delightful tele-whores, can kiss me where food comes out!
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#6 UPDATE Employee

Wait a minute!!!

AUTHOR: Richard - (U.S.A.)

I am a broker for this company and have been for over 5 years. What the salesman told you was true, we work on a standard 30 day open billing so our customers can try the products first to make sure you are happy with them befor you pay. If there is a problem we issue a call tag so you do not even pay freight. In response to legal action, we start giving collection calls after 60 day past due. We have some of the most lax payment terms in the country. If you had the suits for 60-90 days and then tried to return them I could see how they might be upset. if you did a job for a customer and had to wait for months before payment or a return phone call you might get upset too. As with most things in life if this was handled in a more timely matter I don't think there would have been a problem.
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