• Report: #806037

Complaint Review: california psychics

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  • Submitted: Wed, December 07, 2011
  • Updated: Tue, October 09, 2012

  • Reported By: anonymous — United States of America
california psychics
2900 Alameda Burbank, California United States of America

california psychics Outlook Amusements DO NOT WORK FOR THIS COMPANY, THEY ARE ALL DEVILS! Burbank, California

*UPDATE Employee: Very Different Experience So Far

*General Comment: Really?!

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Outlook amusements (California Psychics) is the worst company to work for. They do not care about their employess, and will fire you over hearsay. Their customer service department is completly a joke. Management is lazy and does not do their job.

They allow their CSR to run the call center,with no real direction given or policies or guidelines to follow. The psychics are a joke andthe customers who call in are a real pain in the ass! Supervisors are idots and all are not on the same page. Take for example, Mark, a Supervisor in CS is always throwing ppl under the bus and wll not back his fellow supervisors authority or decisions to a customer who is whinning or complaining. He hardly ever works and refuses to take escalated calls from upset customers.

Managers in CS know about problem reps, however they overlook the fact that a rep is causing problems on the floor with other reps for no reason, and when complaints are bought to their attention, they get scared to confront or handle the situation. This type of behavior only jepordizes the customer service being given to the customers.

Carlos Fletes is VP of customer service, however he does not do a great job in his position as VP. He is suspose to leadhis department by example...NOT!!! He's a total joke along with Joyce, Director of customer service and Vicky Rifkin, Senior manager of customer service. Vicky is a complete joke! She has been with the company for about 3 yrs, and still don't know her job.

They are sneaky and vindictive. I worked my ass off for this company, slaving hard. They smile in your face and stab you in your back when your not looking. I was discharged, not because I failed to meet my job duties, but because management was lazy and refused to investigate complaints. They made a huge mistake and tried tocover their end by letting me go. The reason they gave me was ridicolous, they honesly didn't have a valid reason as to why they were letting me go. I'm glad, they did me a favor, now that I'm out from working up under devils, I can now put my experience to use for a company who admires their employees.

To anyone who is thinking about working for Outlook Amusements (California Psychics) beware of the childish games they play there, and make sure you keep a paper trail. The customer service team is tainted and their are a lot of childish reps working there, don't fall prey to them.

P.S They only cater to the high spending customes who spend $1000 a day or more for readings. If you want an appointment with a top rated psychic like Miriam, Red, Liam, they will bend over backwards to get those customers an appt, however if you don't spend much money, they could careless if you spoke to a psychic. Your money is not good enough if your not spending a certain amount daily.

Tim Youd and Jason Freeland and Tom, I suggest you get better management to run your CS department, since customers make the company, without customers, California Psychic would be put out of business. Just a simple suggestion from a loyal ex employee. Its a lot that go on in CS that the owners are not aware of.

This report was posted on Ripoff Report on 12/07/2011 05:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/california-psychics/Burbank-California-91505/california-psychics-Outlook-Amusements-DO-NOT-WORK-FOR-THIS-COMPANY-THEY-ARE-ALL-DEVILS-806037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Very Different Experience So Far

AUTHOR: Zenlady - ()

I have been working for California Psychics for over a year and I have to say, I have not had this experience.

 They are exacting.  They do demand that you get good ratings and good feedback.  But honestly that's pretty straight forward to do.

 They also require that you make and keep a schedule and are available a certain amount of time at least.  But that's not different than any other employer.

 Also, I can tell you from experience that psychics have no direct knowledge of how the customers are treated unless the customers tell them.  And based on your personality as shown in this report... I don't think I'd confide much of anything to you.

 I actually read this report because I was wondering if there was something here I needed to know.  But all I learned was that you are grumpy, have bad grammar, and an entitlement complex.

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#2 General Comment

Really?!

AUTHOR: TruthSeeker - (United States of America)

With your attitude, outlook and perception, the LAST vocation you should pursue is one in Customer Service, or anything of the like!  I found your review to be thoroughly negative and lacking true constructive criticism--which, might I add,  makes you appear nothingless than a cranky, disgruntled ex-employee with an attention complex.
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