• Report: #1071141

Complaint Review: Calvinklein.com

  • Submitted: Mon, July 29, 2013
  • Updated: Mon, July 29, 2013

  • Reported By: David — Los Angeles California
Calvinklein.com
Melbourne , Florida USA

Calvinklein.com Horrible Customer Service Melbourne Florida

*Author of original report: CalvinKlein.com - Returns

*Author of original report: Customer Service Responds

*UPDATE Employee: Calvin Klein Customer Service

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I ordered a pair of shoes from thier website, and was sent the wrong color, they reshipped the same shoe in the incorrect color again. they claimed that theier warehosue made the mistake, when all they had to do was update thier website with the correct stock that is available for purchase. This whole saga took close to a month to resolve, and while they gave me a refund, I had to but it elsewhere online at double the price. I wrote them a letter to inform them of my negative shopping expreince, and to date they have not had the decency to acknowldege my letter or response. Numerous calls to the Supervisor I had dealt with have gone unanswered, even though I called recently to inquire as to wether or not my letter was received, and was promised a call back within days. Over a week has gone by and not a word.

Please beware when buying from them, thier website isnt updated properly, and the people in their warehouses seem inept at filling orders, and they dont pay attention to the order details.

What is this country coming to when we write to a corporation, to voice our opinion and we cant get a response?


This report was posted on Ripoff Report on 07/29/2013 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Calvinkleincom/Melbourne-Florida-32901/Calvinkleincom-Horrible-Customer-Service-Melbourne-Florida-1071141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

CalvinKlein.com - Returns

AUTHOR: David - ()

Please beware of shpooing online with this company. I purchased something from thier website, against my better judgement, and the item came back defective, so I sent it back and am still waiting for a refund. It has been almost 30 days! Thier system is not intergrated or seamless, as they apparently have incorrect information as far as when the item was received, when they issued the return label, with a tracking number on it.

 When speaking to a supervisor, and they will give you thier extension number to follow up with, even though they guarantee a follow up phone call from thier end, and they almost never call back, and you then need to begin the whole process all over again.

I have NEVER seen any other online retailer take almost 30 days to process a return, nor have I seen a system as convoluted as Calvin Klien. No-one seems to know right from left and while they all soumd like they want to help, nothing is done unless you persist.

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#2 Author of original report

Customer Service Responds

AUTHOR: David - ()

I received an email from Customer Service corporate requesting that I call them to try and resolve my issue. I respond to the email with my number and receive a call from Mark who leaves me a message to call him back at the provided number, and extension. I do just that, and have so far left two messages, and have not receieved any response to those messages, even theough they alone requested that I call them. Ironically its from the same inept Customer Escalation Department whom I had tried previously to reach before my report was posted. the automated message says that Mark (the one who called me in response to my report) isnt available, and that a message should be left.

Its apparent that if the higher ups at Corporate would see exactly how customer their elite customer relations department are handling the relations part, they wouldnt be too happy about it.

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#3 UPDATE Employee

Calvin Klein Customer Service

AUTHOR: Calvin Klein Customer Service - ()

We apologize for the poor experience you encountered.  Please allow us to research this issue and assist you.  Send an email to calvinkleincustomerservice@pvh.com with the details of your complaint and your full name, address and phone number.  We look forward to resolving this issue for you.  Calvin Klein Retail Customer Service   

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