• Report: #1171633

Complaint Review: Camelback Kia

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  • Submitted: Fri, August 22, 2014
  • Updated: Fri, August 22, 2014

  • Reported By: Phoenix, AZ — Scottsdale Arizona
Camelback Kia
1450 E. Camelback Rd. Phoenix, Arizona USA

Camelback Kia - Andrea Burchette - Johnny Rodriquez Worst Car Buying Experience EVER Phoenix Arizona

*Consumer Comment: Kia Customers are always treated like dog crap

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Camelback Kia – Phoenix, AZ - review

Worst car buying experience ever!!!!!

Please read so this kind of car experience doesn’t happen to you…

On June 15th I purchased a Kia soul from Camelback Kia.  I went there as they called me from an internet enquiry.  Chris Robinson called very helpful, courteous and encouraging.  Two years ago I had purchased a Kia Soul from Mark Kia in Scottsdale and thought I had a bad experience, so I went to the Phoenix dealership (Camelback Kia).  Huge Mistake… When I got there I talked to Chris Robinson the sales manager and he introduced me to John Vance who was the car salesman they were assigning to me.  They quoted me a price for the car and promised to pay my first payment plus 4 years worth of oil changes as their service dept. was to far for me to travel to get the oil changed on a regular basis.  That came to a total of $565.00.  I told them that I had a social event I needed to attend and they assured me it would take an hour to do the payer work.  I got there around noon and didn’t get out until after 4:00 that afternoon.

When completing the paperwork I explained thoroughly that I did not want an extended warranty or gap insurance.  However, later that night I realized in my anxious state to get out of there that they slipped an $800.00 extended warranty into the paperwork which I inadvertently signed by mistake.  The next day I realizing the error  and called and after a heated conversation they agreed not to put the warranty on my loan.  However, during that conversation with the finance guy, John Rodriquez, he tried to get me to agree to the extended warranty stating that they had me on camera saying I wanted it.  Isn’t that against the law?????  That certainly made me upset but let it go when he took the warranty off the loan.  To sign papers to get the warranty off the loan I had to again drive downtown Phoenix from So. Scottsdale.  Then a couple days later I discovered that the heavy plastic strip on the back flip up door was warped and coming off the vehicle.  I again drove down after work to show them and at that point I didn’t even want the car any more but they wouldn’t consider trading for another car or helping in any way.  So I scheduled an apt. with Mark Kia in Scottsdale, close to my home, and they got it replaced. 

They promised me, both John Rodriquez and Chris Robinson, that I would be receiving the $565.00 check very shortly.  After 45 days without that check I began calling and no one would return my calls, not Chris, Johnny or John my supposed salesman that never did offer me any assistance.  Didn’t even explain the features of the car, just helped me move my stuff from one car to the other and it was see you later…bye.  I paid my first payment which they promised to pay and called repeatedly to find out what was going on.  Finally I drove to the dealership again to speak in person to Chris or John.  After waiting for 30 minutes Chris finally talked to me and promised he would get it taken care of. 

During that waiting period while I was standing outside the Sales Room where they work the numbers, some customers in a partial glass enclosure were talking to a sales person that I couldn’t see.  They kept looking my way and I believed them to be wondering why it was taking so long for me to get some assistance.  I kind of shrugged my shoulders, shaking my head and turned away very discussed.  Then while I was talking to Chris, the dealership manager, Andrea Burchette comes out and starts yelling at me that I told his customers not to buy a car from him.  This is all out in the main lobby with everyone looking at me and Chris.  Chris turned all red with embarrassment and I was appalled by the experience.  I couldn’t get out of there fast enough as by now I’m really discussed with the whole experience.  A couple days later I again talked to Chris, he gave me his cell number with more promises but he did refer me to Lee in accounting who told me the check was going out the next day.   5 days later when I hadn’t heard anything I called Chris’s cell and he was on his day off.  He didn’t call back the next day so late that afternoon I tried calling the dealership again and was told Chris Robinson no longer worked there.  I ask for Lee and he no longer worked there.  Disappointed I asked for Johnny Rodriquez and they said they would have him call me back… no such luck.  The next day I called again and ask for Johnny and/or John Vance… I was told John Vance no longer worked there.  Now that’s 3 people gone from June to August.

I had to drive back to the dealership and deal with the shady finance guy who films people while he works his deals and throw warranties in that you don’t want.  Again I had to wait at least 20 minutes before he could come out of the sales office as he is now a Sales Manager, probably took Chris Robinson’s place.  Chris was such a great guy… He was the whole reason I bought the car at this dealership.  While I’m waiting for Johnny who is behind a glass closed door space talking it over with the General Manager Andrea Burchette who yelled at me on a prior occasion.  They are discussing me and Andrea is shaking his head and saying no to my missing check.  Finally Tito, another salesman, comes out and tells me that they will talk to accounting tomorrow and resolve the issue.  However, at this point I wanted some proof that this would actually happen so I asked for it in writing.  After another 20 minutes Tito comes out with a written slip saying that they owe me $250.00 for oil changes and they can’t confirm the actual payment that they promised of $316.00 until they check some board in accounting which is closed.  Reluctantly, I take the slip with the promise that it will be all taken care of the next day, which is a Friday.  When I call in late afternoon, anticipating another drive to the dealership downtown Phoenix, Johnny tells me that he has the check but no one is around to sign it.  Plus, the check is only for $466.00 and when I question why it’s short $100.00 he says take it or leave… your choice.  The following Monday I go back to the dealership by 4:30 and Tito ends up running around to get the check signed and tells me how sorry he is for all the delays.  So I go to deposit the check and am told it isn’t any good, wait until tomorrow and maybe it will clear.  It did clear the next day.  I would never by another Kia with this kind of service.  The customer service is horrible, they don’t return phone calls, and they don’t live up to their promises/deals.  What a pathetic Dealership this is.  KIA Should be ashamed for allowing this to happen.  Is this the kind of structure that trickles down from the CEO at KIA?  If you go on cars.com/dealers/23665/camelback-hyundai-kia/reviews and you will see numerous complaints against Camelback Kia.  Check out all the different sites with regards to compliants/reviews.  I didn’t check them out.  My Mistake!  I wrote all this so that others won’t have the misfortune of dealing with these crooks.  I never even haggled with the asking price of the car.  I’d like to think that I could have gotten a much better deal some where else with better service.  Worst car buying experience ever!!!!!


This report was posted on Ripoff Report on 08/22/2014 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Camelback-Kia/Phoenix-Arizona-85014/Camelback-Kia-Andrea-Burchette-Johnny-Rodriquez-Worst-Car-Buying-Experience-EVER-Phoe-1171633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Kia Customers are always treated like dog crap

AUTHOR: Auto dealer fraud Investigator - ()

Kia Customers are always treated like dog crap. Many of these dealerships beat up their customers they do not care about their reputation. All they care about is TURN AND BURN, THAT'S IT Many new car buyers will not get any safety recall notices.  Also contact your lender later in the next month And ask them for copies of all documents that the dealership sent to the lender for loan approval. 

I personally catch dealerships all the time submitting fraudulent documents

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