- Report: #1083261
Report - Rebuttal - Arbitrate
Complaint Review: CANDLEWOOD SUITES
CANDLEWOOD SUITES119 penny lane jacksonville, North Carolina USA
CANDLEWOOD SUITES Money Stealing Nasty Mouth Hotel jacksonville North Carolina
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I checked at candlewood suites out of town on Saturday 8/31/2013 and stayed there will when I checked in my sister use her card for me and on the next day when I stayed again I went to the front desk n payed cash on 9/1/2013. On the following day 9/2/2013 the lady from the front desk called my room phone and asked was I staying over I said can I get a late check out. I was then told I had to pay a extra 40 dollars for a late check out if I stayed after 12:00pm.
So I told her I'm going to go ahead in check out Cause the hotel was already set at a high rate that did not meet there status online. I asked the lady at the front desk when I went down if she knew a nice hotel with good rates and she said no. My sister did not find out to later on Friday that her card was still being charged from the candlewood and suites in Jacksonville nc.
We both contacted them to let them know we did check out on the 9/2/2013 and was the card still being charged and they said cause the room keys was not returned and I informed the manger on the phone that the day, I checked out I told the front desk lady that I left the room keys in the room near the tv sorry for not bring them down. The front desk lady informed me that it was no problem she would get them. Now what's going on is that they want give back the money that was stole from the card cause, it was not a proper check out.
I told the manger that main stay hotel can prove I was at they hotel and not at candlewood suites. So then the manger said that there was smoking in the room that's why the card is being charged for another day that's impossible we don't smoke. And I would never check in to a non smoking room to smoke make no sense. So pretty much they trying to make up a lot of excuses to keep the money that was stole from the card. Don't trust them with your card they take free money for they self.
This report was posted on Ripoff Report on 09/10/2013 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/CANDLEWOOD-SUITES/jacksonville-North-Carolina-28546/CANDLEWOOD-SUITES-Money-Stealing-Nasty-Mouth-Hotel-jacksonville-North-Carolina-1083261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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