• Report: #1134266

Complaint Review: Canine Partners for Life

  • Submitted: Thu, March 27, 2014
  • Updated: Thu, March 27, 2014

  • Reported By: Annmarie — Joliet Illinois
Canine Partners for Life
334 Faggs Manor Rd, Cochranville, PA Cochranville, Pennsylvania USA

Canine Partners for Life CPL This company has been trying for over two years to illegally steal my service dog back from me. Cochranville Pennsylvania

*Consumer Comment: CPL Has A History of This

*UPDATE Employee: Canine Partners for Life's Response to Review

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 Unlike the first person who had a complaint with CPL (Caninie Partners for Life) I had no problem with my dog showing aggression or not doing his job (seizure alert). My dog behaves perfectly. It is the staff at the facility that behave like aggressive wild animals. I totally agree with his description of Darlene's (the director's) abuse of her personal service dog also after the first night in the summer of 2012 one of the girls changed her mind and did not come back. Darlenescreamed at one of the trainers and said about that poor dog "Get that d**n dog out of here!" and had a trainer drag the poor thing (who was the only one sitting there only there) as hard as she could back to the kennel.

But that is not why I am writing. One of the conditions of keeping your dog is that he is to be recertified every six months. These are  due on very specific days.the first two certifications I did just fine but the third and forth times I was unexpectedly in the hospital for several weeks each time. I immediately let them know this and sent the  evaluations (which had to be video tapes of us working together at a mall) as soon as I got out. I also had to have vet records which were late for the same reason. In Dec. of 2012 they complained that he was 89lbs when they wanted him 60lbs. The vet said he was at the high end of normal but he was not worried about his weight. CPL has made me put him down to 1 cup of low fat dg food a day. He is a black lab. In March of this year he was down to 80lbs. They still want him down to 60lbs. although the vet (who also raises labs) says he would be extremely underweight at that weight.

They forced me to come to PA from IL costing me about $600 to do the tests in person instead of by video and tested things they had never tested before and then said he had flunked. because of these three things they now want the dog back. Some of the things they were testing were neccessary for someone who is mobility challenged. Go to a refrigerator and open the door and get out some water. As an alert dog he is attached to me as long  as he is working, how is he supposed to go from my living room to my kitchen on a six foot leash? But he flunked. Other things he completed correctly, like calling an elevator but they failed him any how, they just blatantly lied.

Oh I got a letter from them yesterday saying they want to come and see how he works in IL but if they don't like it they can take him for no reason. They also want to see the hospital (a psychitric facility). By law no psychiatric facility is going to let them in to protect the privacy of the patients. They are also saying I may not be mentally stable enough to keep the dog even though they knew I had psychiatric problems when they placed the dog. Samson alerts 98% of the time for my seizures, giving me 20 minutes warning that they are coming and about 85% for my psychiatric episodes (something I taught him myself).

I would lose my freedom if I lost him and since he is almost 7 and to old to be placed in another team he would lose his freedom too.

I find it beyond awful that an organization that prides itself on making a business out of the ADA would actually be both abusing the disabled and the animals they place.

This report was posted on Ripoff Report on 03/27/2014 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Canine-Partners-for-Life/Cochranville-Pennsylvania-19330/Canine-Partners-for-Life-CPL-This-company-has-been-trying-for-over-two-years-to-illegally-1134266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

CPL Has A History of This

AUTHOR: jayp0674 - ()

I was a recipent of a dog from Canine Partners for life back in 1994.  I had the exact same issues, my reports were returned timely but pages were lost in the office.

 In the end I let attronies fight it out and I did keep my dog.  It's sad that Canine Partners For Life and Darlene Sullivan are using the same bully tactics they used almost 20 years ago!  If I can be of any assistance please feel free to contact me



John Paul

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#2 UPDATE Employee

Canine Partners for Life's Response to Review

AUTHOR: Canine Partners for Life - ()

While we appreciate that Ms. Zan chose to sign her review of Canine Partners for Life, instead of posting as anonymous, that does not change our policy of not commenting on specific situations regarding one of our service dog program graduates. We take our commitment to respect the confidentiality of all those who've gone through the Canine Partners for Life program, are about to or who are considering applying, very seriously. Canine Partners for Life program participants have the right and deserve the peace of mind to be assured that their private records, reports and correspondence will remain private and will not be discussed online.

The need to resolve an issue with a graduate of the Canine Partners for Life (CPL) program  through legal channels is never something we want to do. It is a very last step in a lengthy process. It is taken only after repeated instances of noncompliance with CPL's follow-up program by the recipient and after the issue has stretched out over a substantial period of time, at least one and a half years. CPL offers recipients in noncompliance with its follow-up program, many opportunities  and many possible solutions to work together to resolve any issues. It is after absolutely exhausting all these options, that CPL considers taking legal action to ensure that our teams are working safely and that our dogs are appropriately cared for.

To clarify, the follow-up paperwork required of all CPL graduates (every six months) includes: 

  • Proof of regular veterinarian visits (minimum annually)
  • Results of any veterinarian exam and/or tests
  • The dog's current state or local dog license
  • A current rabies vaccination
  • A self-evaluation report


This required documentation is evidence of the well-being and standard of care a CPL service dog is receiving and is nonnegotiable. It is part of the binding contract that each CPL program participant signs. Regular healthcare and visits to the  veterinarian are essential for a long, healthy and happy life, and why CPL requires proof that is taking place.


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