- Report: #1074969
Report - Rebuttal - Arbitrate
Complaint Review: CANNING SUPPLY CO
CANNING SUPPLY COWAUKON , Iowa USA
CANNING SUPPLY CO KITCHEN KRAFTS BUYER BEWARE OF SHIPPING FOULUPS - YOU'LL LOSE YOUR MONEY WAUKON Iowa
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I ordered some special size canning lids from this company. Order was placed with Canning Supply Company but customer service has been handled by Kitchen Krafts. Order was shipped to me on July 1. Was never delivered to me because they used something called Smartpost which starts out as Fedex and winds up with USPS. I was in touch with vendor, post office, and fedex trying to get my order delivered. It finally was sent back to vendor. Now, vendor wants additional $15.75 to send it again, and probably by same method that did not deliver before. Total order, including shipping, was only $24.80 to begin with. I can understand (although not happy about it) withholding the original shipping fee of $6.95 from refund but I do NOT understand they want to withhold an additional amount for return postage they say USPS charged them, over $8. So, on my original outlay of $24.80, they want to refund $9 plus a few cents. If anyone is planning on ordering from this company, BUYER BEWARE. You'll either have to pay a ridiculously high shipping fee to get it delivered all the way by Fedex or you'll be risking your investment if you have shipping problems. Please learn from my experience.
This report was posted on Ripoff Report on 08/12/2013 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/CANNING-SUPPLY-CO/WAUKON-Iowa-52172/CANNING-SUPPLY-CO-KITCHEN-KRAFTS-BUYER-BEWARE-OF-SHIPPING-FOULUPS-YOULL-LOSE-YOUR-MONE-1074969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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