- Report: #1044380
Report - Rebuttal - Arbitrate
Complaint Review: Capillus, LLC
Capillus, LLCMiami, Florida United States of America
Capillus, LLC Carlos Pia Are Crooks, They took my money and never sent my LaserCap! Miami, Florida
*UPDATE Employee: Capillus provides Excellent Customer Service. We're here to help.
*UPDATE Employee: Capillus has an Excellent Customer Service History with Customers. We're here to help.
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So I kept on looking around and found the cap on Ebay selling for $2,000 but I am leary of buying such an expensive product on ebay. So I kept looking...
And that's when I found the answer, or so I thought! I found the Capillus offered by a man named Carols Pena, who at first was very kind and helpful. [continued below]....
But it all looked legitimate to me and so thinking I was getting a deal went ahead and made a payment on my credit card to this person for the "special price" he was offering the product at. He sent me a receipt and everything and said I would have my product in 2 weeks at the most.
This is where it gets interesting. Immediately after purchase, like 2 hours later, my bank calls me and says there was a fraud alert on my account. I was charged the special price TWICE! So I ended up paying almost double the price because I was trying to get a deal. So I called him back immediately and got no answer, then getting worried I tried a few more times. Nothing! I found another phone number listed on the website and tried calling that, was told he was out of the office but they could help me. Told them the whole story... they say dont worry we will take care of it. Give us two days. Three days go by and I hear nothing. Try calling both numbers and no one answers.
And so it went for 3 weeks, long past the time my Cap was supposed to be delivered. Ive left messages made demands even contacteed an attorney. Seems they have just vanished.
I was able to get my credit card company to reverse one of the charges as "duplication error" but I STILL HAVE NOT RECEIVED MY PRODUCT 2 MONTHS LATER! I have no recourse it seems so hoping this has happened to others so maybe we can all do something together.
I really feel stupid in trying to save a few hundred dollars I have cost myself 1,000s and my hair is getting worse everyday.
If you are thinking about getting a LaserCap please do yourself and DO NOT buy a Capillus, you will only be ripped off! Stay away.
This report was posted on Ripoff Report on 04/18/2013 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capillus-LLC/Miami-Florida-/Capillus-LLC-Carlos-Pia-Are-Crooks-They-took-my-money-and-never-sent-my-LaserCap-Miami-1044380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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