- Report: #1092748
Report - Rebuttal - Arbitrate
Complaint Review: Capital one Bank
Capital one BankCapital One Bank Charlotte, North Carolina USA
Capital one Bank This company is a big lie Charlotte North Carolina
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I've only had house hold bills in my name but last year My daughter tried to see if I can get a credit card. I don't know much about cards or computers so she did everything anyway I was approved for a $300 limit. My daughter made a mistake on the application & called to change it suddenly they gave me & her a big run around about fraud understandable. I told them my cell phone is under my daughter name but I gave them my number spoke to a rep gave my info such as pervious address & ss# they still wanted me to fax in more info I said you know what I don't want the card anymore forget it. They called serval times & I told them I know longer wanted the card. Two weeks later the card showed up I called them they said I can't use the card unless I fax in the info, I said I thought I told them I didn't want it why send a card that you're unsure if the real person open an account or not. They still tried & tried to get me to give them my info I said no, I never acitvated the card. I cut it up threw it away. Fast forward today a year later I get a statement in the mail for a zero balance but It said that next month Nov 8, 2013 I will be charged a annual membership fee of $19. What the hell how am I charged for an card that was never activated or verified! They said the only way I won't be charged is to close the account now I can I close something I never activated anyway I called spoked to rep. He said I have to send in my info to close the account. I asked why & said it made no sense cause I never activated, he said it's a question of fraud. Now if you suspect fraud why charge a fruadlent account a membership fee. He got loud with & said to go into a capital one brach show my ID & close the account, why when I didn't activate it, why do I need to do all this. Then he said if I don't provide my info they will continue to chrge me the membership fee. That is the craziest thing I every hard, a company charging an account they suspect of fraud an account I told them I didn't want a year ago, plus they never ever sent me a statement until a year later, why I even got a staement for a car that was never activated is beyond me
This report was posted on Ripoff Report on 10/17/2013 06:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-one-Bank/Charlotte-North-Carolina-28272-1083/Capital-one-Bank-This-company-is-a-big-lie-Charlotte-North-Carolina-1092748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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