- Report: #690777
Report - Rebuttal - Arbitrate
Complaint Review: capital one prepaid
capital one prepaidInternet United States of America
capital one prepaid do not use capital one prepaid unless you do not want your money cleveland, Ohio Internet
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I wish I would have read the other reports first before I used this dumb card. first of all the company waits until you get a direct deposit, It says that the funds are pending and will be made available by 7pm that day. then when they posted my funds at 10:30 they immediately closed my account and denied me access to my account online at the same time without any notice or explanation. so when I called they told me I had to fax documentation of my ID and a utilty bill which I did immediately.
my thing is if they wanted me to fax documentation for my account why wouldn't they ask for that in the first place when I first opened my account? Why would they wait to hold my money to ask for it? It's supposed to be a prepaid card and not a bank account so why are they holding on to my money? so anyway now they are saying i have to wait 24-48 hours before they reopen my account. the woman I spoke to says my ID documents are being reviewed by fraud department, why? because I recieved a direct deposit? the whole explanation is stupid and a excuse to hold your money. this is the worst card ever and I hate that I ever even dealt with them. stay away from these liars and crooks
This report was posted on Ripoff Report on 02/04/2011 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/capital-one-prepaid/internet/capital-one-prepaid-do-not-use-capital-one-prepaid-unless-you-do-not-want-your-money-clev-690777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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