Capital One Capital One Credit CardsCapital One Financial Corporation Rewards Scam Salt Lake Cty Utah

I paid my credit card balance of $20,000 on time and never late. I was expecting to receive the rewards of 35,681 miles/points but was told that the account was restricted due to security reasons and the rewards are being forfeit.

I did receive a very prompt and pleasant response by Capital One two week ago since I reported my complaint to BBB. But, Capital One still does not want to honor my accumulated points.

Finally last week, a human being responded to me and explained the situation on why my accumulated points were forfeit after 3 years of me asking “what happen Capital One?”. The reason was because of a fraudulent merchant’s activities. Capitol One assumed and does imply indirectly that I knew about the merchants’ wrong doing. I consider this as an insult and an outrage. I as a customer simply used my Credit Card to buy merchandise. I did not know that the Merchant took such a malicious approach to harm me and my relationship with Capitol One. But for Capital One to forfeit my rights to the points which is approximately $350 is not reasonable and honestly unacceptable.

I would like for Capital One to honor the points/rewards just like I honored my terms and conditions as a Credit Card holder of on-time, no late or missed payments.

As of this week, Capital One continues to refuse to honor the accumulated points. I guess they did protect me from the merchant by restricting my credit card but took my points?