• Report: #194489

Complaint Review: Car Hop

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  • Submitted: Fri, June 02, 2006
  • Updated: Sun, October 22, 2006

  • Reported By:Bloomington Minnesota
Car Hop
6529 Penn Ave S. Richfield, Minnesota U.S.A.

Car Hop This is a scam be warned. Richfield Minnesota

*Consumer Comment: Why did you go?

*Consumer Suggestion: Just don't Trust em.

*Consumer Comment: Jim, you are correct!

*UPDATE Employee: It's hard to sell a car over the phone!

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Just the other day I thought I would inquire if Car Hop was someone I would buy a car off of. My wife needs a car and she happended to see Car hop's add on TV. She asked me see if I could get her a car, since she insnt very good at nogotiations. I decided to call car hop. I called and started to ask whether car hop had a honda, they replyed "well you'll just have to come down here,we cant discuss that".

I replyed "why would I come down there if you dont have what I want" after consistantly asking if they had a honda they finnaly replyed "yes we have the only honda at a Car hop in Minnesota" and then they demanded I make an appointment to see the car. At this point I knew I did not want to deal with them to buy a car. I have delt with many dealerships on buying cars and no dealership has ever denied information on their selection of cars on their lot, but decided to go see the Honda anyway.

When I got there I felt very uncomfortable because of the lot and buisness's condition. It looked run down and looked as if they wouldn't be in buisness very long.(I.E.) here today gone tommorrow. They didnt even have a machanic shop on their property. The cars look run down and have no price tags on them so they can scam you for whatever you can afford as I found out later. I was greeted and then seated and asked to wait for a salesman. I said ok and waited for 10 min.

In that time I waited, two People came in complaining about the cars they bought and how they were reciving the runaround about getting their cars fixed. One of them was told, the car they had bought had been sold out from underneath them. So I just wanted to see where this would go. When the salesman finnaly came to talk to me, I asked "to save allot of time, how much is the honda and how much down" he replyed well we cant discuss that right now we dont sell cars we sell credit" I was like so your not a car lot and he changed the subject to we are here to help people with bad credit.

At that point I was not only convinced that this was and is a scam but I wanted to see what it would take to get an accual price from them. After filling out paperwork for 45 Minutes and not getting any answers I finnaly demanded "Am I approved" and he started to give me the runaround saying "things are looking good, if you could bring me more information I can approve you" I replyed "I have given you all the information I going to if I dont get any answers, Iam walking" He said "well you should of brought that information with you".

I explained I had been misled and was never told to bring anything with me. He started to argue with me and I told him I just want to know what is the price of the Honda and how much are the payments or I walk. He finnaly went back to the office and looked at some paperwork for 2 minutes and came back and said " The price of the Honda is $9,450 with $400 dollar a month payments" I knew what the car was worth and it wasnt even worth that, It was worth at the most $2,500.

I told him that and he said "we dont deal the price is what the price is. THIS IS A WARNING, these people are out to rip you off. Here is the scam they figure out what you can afford and then charge you the most they can, if the car breaks down, its your problem and if you end up not being able to make the payment because you have to fix it yourself and you cant because they take everything you make they ruin whatever credit you have left. DO NOT BUY A CAR OFF THEM! This buisness should be put out of buisness.

Jim
Bloomington, Minnesota
U.S.A.

This report was posted on Ripoff Report on 06/02/2006 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Car-Hop/Richfield-Minnesota-55423/Car-Hop-This-is-a-scam-be-warned-Richfield-Minnesota-194489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Why did you go?

AUTHOR: Steve - (U.S.A.)

"At this point I knew I did not want to deal with them to buy a car."

But you went there ANYWAY? WHY?

THEN you sat there and listened to horror stories from existing customers and STAYED there? WHY?

And then there is the kicker-You stayed there for 45 minutes filling out paperwork?! WHY?!
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#2 Consumer Suggestion

Just don't Trust em.

AUTHOR: Andrew - (U.S.A.)

I once had a car "Purchased" from car hop. My only question to Craig would be, why no prices right way? Are you waiting to see what the consumer can afford and then charge them? What's with the Lengthy loan proccess and the Instant Messgaing way of contacting the Loan company in Nebraska? If you have been around for 10 years you should be doing pretty well, why communicate like your teenagers?

explain to me why a very high majority of your cars "Fall apart" soon of shortly after the purchase? who is this mechanic you claim to use? why don't you let people take it to there own mechanic? I understand that your compnay is not a dealership, but what is with all of the hoops? why should questions like this even be asked?

please let me know. I'm sure you will have a very well typed answer so I'm looking foward. and Craig, great customer service and a good appearing office goes a long way just and FYI.

And as a word to the wise, don't fall trap to these "bad credit ok" things, they are nothing but crap, always and forever, they are out there to make money, and they know you don't have a lot. be smart and wait, I made the mistake when I was young.
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#3 Consumer Comment

Jim, you are correct!

AUTHOR: Mary - (U.S.A.)

UNFORTUNATELY! This is a word that Carhop uses a lot! It embodies the type of customer service they give you, and let's you know what you will have to deal with for the next 2 years while you make a car payment for a car that will not start most of the time.

Believe me, I am one of those UNFORTUNATE customers. I have only had my car for 6 months, and already, I have had to replace numberous parts on a car that was supposed to have a "warranty". Seemingly, the warranty has not covered any parts on my car, and when I asked for specific information on what the warranty did cover, thy told me " UNFORTUNTELY, we do not have a list" ( there's that word again!) And, thank you, Craig-Edina, for rebutting against my original complaint, and saying that you did not even sell me a car.

Craig likes this site. He seems to be the one who rebuts against all postings about carhop. This company must be a rip off. In their paranoia, they seem to have hired someone, (Craig), who's most important job at Carhop is to post rebuttals. Congratulations, Craig. You have reached the top of the ladder of success.
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#4 UPDATE Employee

It's hard to sell a car over the phone!

AUTHOR: Craig - (U.S.A.)

Jim, we appreciate the opportunity you gave us to help you get a vehicle. We have helped thousands of people obtain financing and a good car with a warranty, but unfortunately our program is not for everyone.

I apologize if you felt that you were misled into coming to one of our stores, but unfortunatley we can not sell a car over the phone. I am also sorry that you did not like the appearance of our store, but we have been in business for 10 years so it is unfair to say that we look like we would be out of business tomorrow. .

Although I don't know the specifics of your situation since you wish to remain anonymous, the numbers you gave seem off for a Honda with a free 18-month warranty, like is included with all of our vehicles.

I wish you good luck in your car search and hope that if you give us a real shot at your business again we could be of some help.
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