I am beyond frustrated with the experience I've had dealing with Kia Car Pros in Carson, and I've tried every reasonable technique for resolving my issue directly with them over the past THREE MONTHS, so now I am posting my experience on every major review site I can find, perhaps then I will get the service I deserve.
Today is April 29th, 2013.
On January 20th, over three months ago, I purchased a brand new Kia Sorento from Kia Car Pros in Carson, California. The evening I purchased my car the sales people could not find the 2nd set of keys to my car. They promised to have them sent to me within a week, so I said "no problem".
On January 25th I contacted the dealership and they told me they keys had been sent
On January 31st I contact them again, the keys had not arrived
On February 18th the keys still had not arrived so I called again, I was told that the keys had not been sent but they would be.
On February 28th I called again, no one knew where my keys were but I was told they were "on it"
On March 1st I contacted the dealership again and I was told that a set of keys "would be sent again"
On March 29th I was told they were still trying to "chase down" the keys
On April 15th I demanded to speak with a manager and I received a message "from management" that a set of keys would be "rushed" to me.
On April 22nd I was informed that the dealership "could not legally ship keys in the mail"!!!
On April 23rd I left work early and drove to the dealership, only to find that the Parts Department was closed (I arrived at 5:30pm... the dealership is open until at 11pm but nobody told me their parts dept closed early)
On April 27 my husband and I went to the dealership. We picked up a single key (they didn't have the Remote ready, nor did they seem to even know that I was promised one). The best part is, THE KEY DIDN'T EVEN WORK. At this point my husband demanded to speak with a manager and he ended up speaking with a manager named Tony who promised to do whatever it took to resolve the situation. My husband said we wanted to return my car because of our horrible experience and the fact that we don't trust Kia to even handle a tiny issue like a spare key, how could they possibly be capable of handling a REAL issue or backing up their warranty! The manager said that wasn't possible, but that he would have a key delivered to us Monday.
Today is Monday, 4/29/13 at 11pm, and we still don't have my keys.
At this point I have absolutely NO faith in Kia, their management, their dealerships or their warranty. The way I see it, they are in breach of contract because my car comes with two keys, and since I don't have two keys after over THREE MONTHS of frustration, I therefore don't have a complete car.