- Report: #1060004
Report - Rebuttal - Arbitrate
Complaint Review: carcameradirect.com
carcameradirect.com235 Wing Lok St Sheung Wan, Hong Kong
carcameradirect.com Defective dash caom, support stonewall Sheung Wan Hong Kong
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Ordered a dash cam in February 2013. It arrived unable to keep time, format, and resolution settings, all of which were of paramount importance for the stated applications for which the device was suited. Under instructions from carcameradirect.com I sent the device in for repair via U.S. Postal Service on March 9, 2013. I did a "where's my stuff?" request in May, and was told to allow more time. I did the same 2 days ago (June 16, 2013), and was told the device hadn't arrived, allow more time. After deeper probing via several email exchanges it became apparent they were not going to do anything to make me a satisfied customer, in spite of every repetitive proclamation to that effect in their emails and web literature. They got me for $76 and mail costs; hopefully someone will see this in time to avoid another futile transaction.
This report was posted on Ripoff Report on 06/18/2013 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/carcameradirectcom/Sheung-Wan-/carcameradirectcom-Defective-dash-caom-support-stonewall-Sheung-Wan-Hong-Kong-1060004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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