• Report: #995144

Complaint Review: carchex

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  • Submitted: Fri, January 11, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: Ben — Houston Texas United States of America
carchex
Internet United States of America

carchex carchex.com Failed to Identify Numerous Issues with Vehicle, Internet

*UPDATE Employee: Response to Complaint

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I had carchex do a buyer's inspection on a 2001 Toyota Camry.  Here's a list of things the inspector missed:
(1)  Noise made by engine at certain RPM - Engine probably needs replacement/rebuilding, approx $3000.
(2)  Surface cracks and wear on radiator - $300-400
(3)  Left rear tire worn on outer edge.
(4)  Noise made passenger's side strut mount when going over speed bumps.

My recommendation would be to google "<make> mechanic <city>", and find a mechanic close to the vehicle you're considering purchasing, and have that dealer do the buyer's check.  My experience with carchex was about as bad as it could be - WILL PROBABLY HAVE TO REBUILD THE ENGINE!

This report was posted on Ripoff Report on 01/11/2013 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/carchex/internet/carchex-carchexcom-Failed-to-Identify-Numerous-Issues-with-Vehicle-Internet-995144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response to Complaint

AUTHOR: Ben - (U.S.A.)

We are very disappointed to hear that the inspection report did not meet your satisfaction.  Please contact our customer service team at 877-227-2439 and we will more than happy to provide assistance in the matter.  
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