- Report: #1114546
Report - Rebuttal - Arbitrate
Complaint Review: Card Systems Technologies
Card Systems Technologies2012A Morris Ave Union, New Jersey USA
Card Systems Technologies Very poor customer service/failure to back up product Union New Jersey
*Author of original report: Follow Up
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I originally purchased a NEW Vx570 credit card terminal from this company in November 2012. My order took a long time to ship, but it was during Hurricane Sandy, so I gave them the benefit of the doubt. We did receive the terminal but it failed in only two months-Jauary 2013. I tried to call the company and emailed them to find out how to return for replacement. Getting a call back took a long time, but we did get an RA number to ship back the unit and finally got our replacement back in mid-March 2013. Now this unit has failed as well. In a call to the company, I was told that my warranty started from the original date of the order, and there was no warranty on the replacement unit. I was further told that I was shipped a REFURBISHED replacement for my failed NEW unit. Why I would be shipped a used unit to replace the NEW unit I paid for was not explained and is unacceptable in my opinion. They offered to repair the unit (for a fee) but I no longer trust this company to supply my business with technology of any kind and will look elsewhere for repair services. I cannot recommend anyone to do business with them as their products are highly unreliable.
This report was posted on Ripoff Report on 01/10/2014 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Card-Systems-Technologies/Union-New-Jersey-07083/Card-Systems-Technologies-Very-poor-customer-servicefailure-to-back-up-product-Union-New-1114546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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