- Report: #1101911
Report - Rebuttal - Arbitrate
Complaint Review: Carden Family Auction Service
Carden Family Auction Service4908 State Highway 30, Amsterdam, New York USA
Carden Family Auction Service Terrible company, broken items, would not reply! DO NOT BUY FROM THEM! Amsterdam New York
*Consumer Comment: I am also a victim so this guy is NOT the only one.
*Author of original report: Poor Customer Service and shipping
*UPDATE Employee: fedex???
*UPDATE Employee: sorry not sorry....
*Author of original report: Update on the Carden Family Auction
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I bought multiple items from them, including an Edison player. There were 30 wax tubes purchased. The package was sent via Fedex, and arrived within about 2 weeks. Upon unpacking the items, the wax player tubes were in a box, packed in a way that they were mostly broken. There were only 12 functional wax tubes undamaged. Whoever packed the box, obviously did not know what they were doing. The separate inside box wasn't even sealed on the bottom, as this was discovered as I gently unpacked the broken pieces.
I immediately took photos of the damaged goods, and contacted Fedex. Fedex told me that the Carden Family Auction Service needs to file a complaint. I attempted to email them to correct this issue multiple times without any response. I was hoping for some kind of resolution. They obviously don't want to have any repeat business from me. I hope anyone reading this will not do business with them, as they are not customer service oriented.
This report was posted on Ripoff Report on 11/24/2013 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carden-Family-Auction-Service/Amsterdam-New-York-12010/Carden-Family-Auction-Service-Terrible-company-broken-items-would-not-reply-DO-NOT-BU-1101911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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