• Report: #1100667

Complaint Review: Care.com

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  • Submitted: Tue, November 19, 2013
  • Updated: Tue, November 19, 2013

  • Reported By: Tobias — Burlington Vermont
Care.com
Waltham, Massachusetts USA

Care.com Unauthorized charges without notification Waltham Massachusetts

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My spouse enrolled for what she thought was one month of access to care.com after the birth of our first child.  Care.coms database was not useful for our area so we disregarded it.  Two years later we realize a recurring charge on our credit card for cci*care.com was not for one of our many monthly medical expenses.  Care.com charged 26 additional "1-month*" fees over more than two years for a total of $910 in unauthorized charges without a single invoice. 

Care.coms customer service was willing to refund us $35 dollars and argued that the recurring subscription is indicated in fine print on the registration page and bound by care.coms terms of use.  Care.com does not follow the common practice of presenting the terms of use upon registration with a distinct "Agree" or "Accept" button or checkbox, however.  Rather, Care.com assumes the registrant has both found and reviewed all of the fine print and terms of use (which is a separate link)

before clicking the giant colorful button that says "Continue" (at the time my wife registered the button said "Upgrade") which according to Care.com constitutes acceptance.  This is called a, "forced continuity contingency authorized through fine print", it is not considered ethical, has been called out by the FTC.  Furthermore Care.com does not follow the standard accounting practice of regularly invoicing customers for charges they are making on their accounts.

Making an offer appear to be one thing and then disclosing it as another in fine print is not forming a contract in good faith.  Nor is charging a client’s card without invoicing them an ethical business practice.  In a dispute of nearly $1000 care.coms "care team" has been dismissive and uncooperative, refusing to even refund us to the equivalent yearly subscription rate.  Considering care.coms success is based on trust and honesty; their structure of deception, non-disclosure and short term profit should alert any user or investor to "buyer beware"!


This report was posted on Ripoff Report on 11/19/2013 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carecom/Waltham-Massachusetts-02451/Carecom-Unauthorized-charges-without-notification-Waltham-Massachusetts-1100667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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