• Report: #780885

Complaint Review: careington international

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  • Submitted: Sat, September 24, 2011
  • Updated: Wed, May 16, 2012

  • Reported By: sunny — azle Texas United States of America
careington international
7400 Gaylord Parkway, Frisco, TX 75034; Frisco, Texas United States of America

careington international true care discount medical, true care advantage, true careington network. Discount Medical Plan Organization Tried to stop the transaction but they had already billed and won't return my call or email. Frisco, Texas

*UPDATE Employee: When Leaving a Voice Mail

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 I got a call on my cell phone from True care advantage telling me about a discount program for me and everyone in my family for 34.00 a mo. for vision, dental, physician and drug coverage.

The lady talked too fast and I kept asking her to slow down because from what I could tell she was saying the card would save me st least 30% on every service for anyone in my family. 

I double checked that this is what she was saying, and ordered the service. at $34.00 plus 25.00 enrollment fee.

I think I must have been crazy because I had not checked the rip off report! But she never gave me a moment to breathe. She did say that I could get a full refund of the 34.00 if I decided to cancel.

I called her and Careington international corporation to let them know I wanted to cancel...Careington told me to call another number, I left a message and never got a call back.

I emailed the lady that sent me the email saying "welcome" and I would receive my card in 7-10 days. No response SO, I am putting them here and on Angie's list.


This report was posted on Ripoff Report on 09/24/2011 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/careington-international/Frisco-Texas-75034/careington-international-true-care-discount-medical-true-care-advantage-true-careington-780885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

When Leaving a Voice Mail

AUTHOR: American Health Advantage - (United States of America)

Im sorry to hear of your unsatisfactory experience. It does appear as though during your enrollment all statements made were true and accurate of our dental discount plan, costs, savings and refund policy.  Careington referred you back to us for cancellation as we provide servicing of your account. If you received our voice mail it was most likely after business hours, as we do strive to call each member inquiry back the following business day, regardless of their question or concern. However in some instances if the
member name, member ID # or phone number are inaudible or not provided this can cause a complication in our follow up.

We have been dedicated to helping our members save money on their dental care since 2006, and we would love to do the same for you. We look forward to your giving us another opportunity to better serve you.

American Health Advantage - Member Services Department


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