- Report: #738611
Report - Rebuttal - Arbitrate
Complaint Review: carid.com
carid.com1 Corporate Dr. Cranbury, New Jersey United States of America
carid.com STEAL YOUR $, PAIN, STRESS, HIGH-BLOOD PRESSURE, PEOPLE HANGING UP ON YOU Cranbury, New Jersey
*Consumer Comment: I hope you paid with credit card
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cast of characters-
1) Ryan Gronlie - Supposedly the top guy, just as much as an uncooperative
crook as anyone else I dealt with;
2) John Frattini ext 833 - Sounded genuine in wanting to resolve my stress and
problems after spending many hours and days on the phone; ultimately, he
3) Nick, another idiot manager whom promised me a full refund, even e-mailed me as much, but the company took $170 out of the total, basically strong arm robbery, and refused to give it back; I called nick at ext. 829 over and over
and over after I found out that I'd been short-changed, and he never answered nor returned my call
4) Sandra ext 824 - offered no help, but talked a good game.
5) Ivan - support rep whom tried to help, passed the buck and transferred me
all around; got nothing done;
6) Shane - support rep, one the rudest, passive-aggressive reps there. On 6/8, extremely TIRED after spending and wasting many days and hours on the phone with these people, reached him to determine who Ryan Gronlie reports to after Ryan basically told me to my face that he was not going to give me my rightfully owed full refund. I told Shane I didn't want to go into detail about the order because I'd spoken ad-nauseum to dozens of other reps to no avail, he
bullied me into giving him my info to begin the account retrieval process. What happened afterwards was typical; he placed me on hold for up to twenty minutes, coming back on the line after 5 minute intervals, where I repeatedly asked for Ryan's Supervisor's information. He assured me he'd help after he did 'research'. I knew he was lying, but I decided to give this guy one last try. Afterwards, he came back on the line and told me what I ALREADY KNEW about the
account, and I told him this initially. I asked again, for the FIFTH time for Ryan's Supervisor's info. He said, 'hang on', then proceeded to transfer me TO RYAN, and not his Supervisor. I couldn't believe this idiot.
7) OTHER REPS WHOM WERE JUST AS UNHELPFUL, INEFFECTIVE, and UNPROFESSIONAL,
whose names I was not able to record.
Pain, anger, frustration, arguing, stress, disrespect, having to repeat yourself over to incompetent people, when you ask for management, their smooth-talking crooks who want to keep your money, high blood pressure, wasted
hours, wasted days, extreme indifference and ambivalence to your very real and serious problem and money spent....this is what I experienced in dealing with carid.com and their incompetent team of sales, service, and support people. A
complete and utterly frustrating nightmare.
Imagine waking up every morning, for TWO WEEKS straight, this after having to wait ONE and ONE HALF MONTH for your product that never arrived, only to be faced with staying on the phone ALL DAY and having to explain over and over,
battle with, and become frustrated by employees to the point that you develop headaches because no one seems to be able to understand your dilemma nor provide you with a quick resolution.
This is what I endured when carid.com refused to give me full refund on a product that I canceled and was ENTITLED TO RECEIVED A FULL REFUND ON! Returning an item and receiving a refund is a simple process anywhere else, but
these east-coast crooks want to keep your money, delay you, not return calls, and ultimately frustrate you to the point that you don't feel like calling back, all in order to keep money that is RIGHTFULLY YOURS! They lie to your face, but also tell you to your face that you won't be getting your money back.The experience will make you want to scream. It was one of the worst experiences in an online transaction I've ever endured.
I was in an accident on 4/15 wherein my front bumper was destroyed. I placed an order with carid.com on 4/23 (transaction posted on 4/25) for a new body kit (consisting of a front bumper & chin spoiler, and a rear bumper). I paid $435 for the rear and $1204 for the front. The order was split into two pieces, one for the rear bumper and one for the front.
The deal that was offered to me by salesperson Jay Schwartz was that hed waive the shipping charge for the rear bumper, and charge me for it on the order for the front bumper. Typically, shipping is $170 per part, and since I was purchasing a body kit that contained both pieces, I was only to be charged a single shipping fee of $170 instead of $340. I agreed and paid accordingly. I received the rear bumper about 1 weeks thereafter and will be keeping this needed part.
I was promised that the front bumper would be shipped within two weeks of the order placement as the product was on back-order and had to be made from scratch, which is why the order was split in two. Well, two weeks turned into
three, then into four, and now over one and half month later I still do not have my product. As it turns out, the manufacturer is no longer making the front bumper & spoiler and carid.com has been giving me the run-around all
along. I canceled the order on 6/1 with the promise that it takes carid.com 3-5 business days to contact the manufacturer (ivsauto.com) and confirm the cancellation.
Ultimately, the 3-5 business day time-frame has now elapsed and carid.com is continuing to delay me in returning my refund. On 6/7, they gave additional insult to injury by suggesting that theyre only going to refund me $1034 ($1204 minus $170), which is unacceptable. I paid $1204, and they need to give me $1204 in return, period.
I complained about this discrepancy with Sales Manager Ryan Gronlie, and he then said that he could only give me $85 of the $170 that is owed to me because he feels that carid.com shouldve collected half of the shipping fee ($170)
from me on the rear bumper shipment. That is unacceptable as well. He cannot decide to change the terms of a deal after a deal and purchases have been made because he feels that his company was short-changed on the cost of shipping me
the rear bumper. The deal give me by Mr. Schwartz waived the shipping fee on the rear-bumper. This is another example of the shady business tactics and personalities that Ive had to deal with.
Ryan is basically cyber strong-arming me out of my money. He is flat out saying to my face that I will not be given a full refund, meaning they're stealing money from me. I paid a certain amount and I'm entitled to the full refund of that amount.
Lastly, the folks at carid.com REFUSE to let you speak or communicate in any way with anyone above the management team at the call center where orders are placed. They apparently have a corporate headquarters where upper-management is located, but they REFUSE to give you the number to that location nor will they let you speak, e-mail, or reach out to ANYONE there! It's unreal. They're a very secretive company with something to hide. What they're hiding from their senior management is that they're stealing from customers whom they know cannot take a quick 15 trip to their offices to speak personally with said management. Once you pay and they take your money, carid.com knows they've got you by the b*lls and will then thereafter treat you with extreme disrespect and indifference.
AVOID THEM AT ALL COSTS!!!
This report was posted on Ripoff Report on 06/08/2011 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/caridcom/Cranbury-New-Jersey-08512/caridcom-STEAL-YOUR-PAIN-STRESS-HIGH-BLOOD-PRESSURE-PEOPLE-HANGING-UP-ON-YOU-Cranb-738611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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