- Report: #1156456
Report - Rebuttal - Arbitrate
Complaint Review: carmax
carmax make it difficult to pay once in arrears davie florida Nationwide
*Consumer Comment: WOW!, Steve you're wrong on most ALL counts in your report...
*General Comment: Youre making excuses....
*Consumer Comment: You seem a bit misguided...
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I purchased a loan agreement with carmax auto finance in 2008
First of all the lady home sold me the car ran my credit 7 times as i wanted to know the variations of payments and times also different vehichles
this i disscovered a year later to my surprise when i went to purchase a house and my credit was bad due to so many hits
Obviously carmax employ anyone at anytime with no prior sales knowledge
This i overloocked and continued on my merry way until 2012 when i had difficulties in keeping my payments current due to the economic crisis of the country
Not only did carmax change the rules as how to and how you are allowed to pay without notifiying all their current and on going customers i was told i could only pay by credit card over the phone when i was 30 days past due
Wow what a crazy way to do bussines or is it just a ploy to let the customer get into more debt charge late fees and or towing charges and all the other that goes with it
To cut a long story short my car was repossed after trying to make my payments speaking with customer services agreeing terms and then bang my car was gone
Then starts more fun
Not only do you have a towing company from carmax or should i say employed by carmax they then ship it out to some local low life towing company whom have no customer service skills whatso ever they then take your perssonel belongings out of your vehicle tresspass on your property with out permiission ie. locked gates with no tresspasing signs clearly visable to get your car back costs approximatley $2000.00 or more including your time tracking the car to find where and whom has it then dealing with people whome have no education and the language of choice is not printable
My point being is why would anyone collecting loan payments make it so difficult to PAY!
I have my own company and trust me if someone cakled me and agreed to pay i would give them every option available
I think most likely that this is a huge money making scam for carmax auto finnacing
IF YOU PURCHASE FROM CARMAX AUTO FINANCE BEWARE
From one very dissapointed customer never to be again
This report was posted on Ripoff Report on 06/21/2014 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/carmax/nationwide/carmax-make-it-difficult-to-pay-once-in-arrears-davie-florida-Nationwide-1156456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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