• Report: #753707

Complaint Review: carnival cruise lines

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  • Submitted: Sat, July 16, 2011
  • Updated: Wed, August 24, 2011

  • Reported By: grace — crystal river Florida United States of America
carnival cruise lines
1515 S Federal HWY Suite # 403 Boca Raton, FL 3343 boca raton, Florida United States of America

carnival cruise lines first class cruisers offered a $1200 cruise by phone for $500 plus port fees of $149. withdrew cash immediately from my accout, boca raton, Florida

*General Comment: Carnival is NOT at fault

*General Comment: Lacking Details

*Consumer Comment: We are missing a timeline here Grace

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A high pressured salesperson named Flower cold called my home with an offer for a $1200 cruise for $500 plus $149 port fees. the funds were withdrawn from my account immediately.
 
Illness prevents me from travel and when contacted, First Class Vacations of boca Raton, FL refuses to refund my money. The cruise was with Carnival Cruise Lines leaving out of Miami FL.

I need my money and any reputable company would refund if their services were not rendered.

This report was posted on Ripoff Report on 07/16/2011 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/carnival-cruise-lines/boca-raton-Florida-33432/carnival-cruise-lines-first-class-cruisers-offered-a-1200-cruise-by-phone-for-500-plus-p-753707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Carnival is NOT at fault

AUTHOR: Phectorne - (U.S.A.)

Carnival Cruise lines did not offer you this cruise.  First Class Vacations of Boca Raton did.  Your beef is with them, NOT the cruiseline.
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#2 General Comment

Lacking Details

AUTHOR: Michael - (U.S.A.)

This complaint lacks a lot of details, but am I to understand some 3rd party travel agency called you out of the blue and you just gave them your account info right then and there?  And worse, you gave them yourt debit info?  Before giving them your money, did you check Carnival's prices to see what their advertised rates were?  A travel agency discounting a $1200 cruise down to $500 is not only impossible these days, it goes against the cruise lines' policies for TAs. 

Unfortunately, I think you are screwed.  If I misunderstood and you used your CC instead of debit, I would file a claim.  Otherwise, cruises are non refundable after a certain date unless you have the proper insurance.  That said, they do have to refund taxes by law. 
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#3 Consumer Comment

We are missing a timeline here Grace

AUTHOR: Steven - (U.S.A.)

As far as I know Carnival Cruise Line only does cold calls to people who have taken a cruise with them before. If you don't want to go on another you just tell them no thank you and that is it. There are NO high pressure sales calls from Carnival.

When did you pay for the cruise and when were you supposed to go? If this was a last minute cancellation then what does the contract you were sent along with your tickets state the refund policy is?

Did you take the trip insurance as well? Maybe check out that option to.

My gut tells me this story is at least 90 to 95 percent made up but please prove me wrong by providing a time line.

Also, You must have given them the account info for your credit card unless you provided them a checking account to take it from. You always have the option to pay in installments (depending of course when you were planning to take the cruise).
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