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Report: #1331641

Complaint Review: Carol Wright Gifts - Monroe Wisconsin

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  • Updated:
  • Reported By: Not Happy with Carol Wright Gifts — Kanab Utah USA
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  • Carol Wright Gifts PO Box 2852 Monroe, Wisconsin USA

Carol Wright Gifts Dr Leonards Charged late fees for items already paid for. Monroe Wisconsin

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I ordered a product from Carol Wright Gifts and used their Shop Now Pay Later option so I could pay in two payments which totalled up to about 34 dollars. I was late the first month and received a bill for the total amount due of 34 dollars and sent a check through the mail to pay for the blance. They a month later thinking this account was paid in full, I received another bill for 25 dollars late fee and 1 dollar interest. I thought this was a mistake and forgot about it. Then I received a bill for 53 dollars and couldn't figure out what happened because I was sure I had paid this bill in full. There were no charges on the bill except for late fees and finance charges and so I sent a check for 53 dollars thinking it was paid in full again. So I received a third bill for 26 dollars it did show a payment of 53 dollars and then another late fee for 25 dollars and a 1 dollar fee for finance charge. I called their customer service and asked what this was all about and demanded they take off this charge and show my account as paid in full. The wonam I spoke with was very direct and kept talking while I asked what this was all about. I said I had paid this in full and was charged three times since for late fees and finance charges and she was adamant that this was their practice that was charged correctly for being late. I told her I thought that my account was closed because I had paid in full and then received these late charges and was NOT going to pay another late fee and to please take it off. I told her I would report their fraudulent practice and was really not happy.

This report was posted on Ripoff Report on 10/04/2016 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carol-wright-gifts/monroe-wisconsin-53566/carol-wright-gifts-dr-leonards-charged-late-fees-for-items-already-paid-for-monroe-wisco-1331641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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