• Report: #514853

Complaint Review: Carousel Motors - Iowa City

  • Submitted: Mon, October 26, 2009
  • Updated: Tue, December 15, 2009

  • Reported By: FuriousinOhio — Cleveland Ohio USA
Carousel Motors - Iowa City
Iowa City, Iowa United States of America

Carousel Motors - Iowa City Pat Lind, General Manager Quick to take deposit, SLOW to return !!!!! Iowa City, Iowa

*UPDATE Employee: Furious in Ohio

*General Comment: a deposit holds the car, if you dont purchase they get to keep the deposit

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Watch out for Carousel Motors, especially if working with them over the internet !! We were interested in purchasing a pre-owned car. While still in the negotiation phase, we gave them our debit card info to "hold" the car. This was on October 12th, 2009.

Although they were still requesting docs before the next step, (financing) they debited $500.00 from our account. Within 24 hours, we found another car and informed Carousel that we had purchased elsewhere.

Guess what, on October 22nd, our checking account was overdrawn with numerous fees!! Carousel NEVER returned the $500.00!

We immediately called and demanded not only the $500.00, but the fees, as Carousel had ample time to return our funds and no legitimate reason to still be in possession of them, particularly since the car had been sold!

General Manager, Pat Lind was 1000% irresponsible. Rather than simply apologizing for the oversight and accepting responsibility for the fees, (which we offered to completely document through our bank), he spent great effort attempting to lay the blame in our laps. His position seemed to be that it was OUR responsibility to ASK that they return the funds. (By the way, we had no idea that the $500.00 had originally been withdrawn, as the deal was quickly killed)

Bottom line, perhaps Carousel is experiencing difficultiesw in this economy and using the funds being "held" to assist with their cash flow. However, their response to this issue was deplorable!  We will make sure that the Carousel Motors name and this story is all over the internet before we rest...


This report was posted on Ripoff Report on 10/26/2009 07:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carousel-Motors-Iowa-City/Iowa-City-Iowa-/Carousel-Motors-Iowa-City-Pat-Lind-General-Manager-Quick-to-take-deposit-SLOW-to-retur-514853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Furious in Ohio

AUTHOR: Carousel Motors - (United States of America)

"Furious in Ohio" tried to use someone elses credit card and another persons identity to purchase a Mercedes. We held all the information for investigation until we could get the credit back to the proper person.

Pat Lind

General Manager

 

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#2 General Comment

a deposit holds the car, if you dont purchase they get to keep the deposit

AUTHOR: IamGood - (USA)

FuriousInOhio:


You gave them your debit card information to hohd the car.  This gives the dealership the right to cash the deposit check (or debit card) if you dont buy the car.


The Dealership did not show the car to anybody else during the "negotiation " period so they lost any chances of selling the car to someone else. 


Then you call them up and tell them you arent interested?  This gives them the right to that money.  They could have sold the car during that period.


Think of how mad you would have been if someone called you up because you were selling a car yourself, and asked you to hold it until they got there to see it.  Then over the weekend, 4-5 potential buyers called you up wanting to look at the car, and you told them all "No", I am holding the car for someone else.


Then the person never shows up.... 


well in your case this is what the dealership did....


I think they should not give you a refund.  The deposit was a binding contract.

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