Cars Protection Plus CARS Shady practices to deny claims Murrysville Pennsylvania

For about a month we have had an open claim with CARS. When we initially opened the claim, the adjuster Frank was rude. He told us "don't you think you should just fix the car since you only sold it a month ago." Why on earth would we sell your product as a licensed auto dealer if we should pay for repairs after a vehicle is sold? The car ran perfect when we sold it. The customer took it on a long trip and it began overheating. The root cause is a blown intake gasket. Regardless, we followed Franks instructions. He advised us to have the vehicle ready for inspection. Several days later someone came out to inspect the vehicle. We had the failed parts available for inspection. The inspector did not bring his own jack to view under the vehicle. Ours was being used to support the engine of another vehicle that we were replacing gaskets in. I followed Franks instructions based on the conversation we had. Now CARS wants us to pay $110 to reinspect the vehicle because of this. I have reached out to my sales rep for help an have not yet received a call back with either positive or negative news. If I ran my company like this I would not be in business. I am going to document the entire repair with photos of each step in the repair with the faulty parts so everyone on social media and the internet can see how CARS does business. I will never sell another contract for CARS and will go above and beyond to encourage all the dealers I work with to do the same. We will "eat" the cost as Frank suggested because we actually care about our company's reputation.