• Report: #1050139

Complaint Review: Cartridge World

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  • Submitted: Sat, May 11, 2013
  • Updated: Sat, May 11, 2013

  • Reported By: Lian — Nevada
Cartridge World
3655 South Rainbow Blvd. Las Vegas, Nevada USA

Cartridge World Charge 20% restocking fee on a fraud printer sold to me. Las Vegas Nevada

*REBUTTAL Owner of company: BENEFIT OF DOUBT TO THE CUSTOMER - NOT A FRAUD ISSUE

*Author of original report: Issue resolved

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I bought a refurbished printer from this store. Was not told there was no installation cd, nor restocking fee of 20% if returen. Came home and test printing and it did not work on both World printing, nor PDF file printing: line skipping. Took it back to the store for returning. Had to pay about $46.00 for restocking fee.

Anyone buying things from this store should be carful, especially thier refurbished printers. Better check everything at the store first before bring it home.


This report was posted on Ripoff Report on 05/11/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cartridge-World/Las-Vegas-Nevada-89103/Cartridge-World-Charge-20-restocking-fee-on-a-fraud-printer-sold-to-me-Las-Vegas-Nevad-1050139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

BENEFIT OF DOUBT TO THE CUSTOMER - NOT A FRAUD ISSUE

AUTHOR: Owner - ()

It's heartening to note that the customer has agreed that the issue is resolved.  There was NEVER a case of fraud here; rather a difference of opinion.  Whereas the staff of this store found the printer to be working fine, the customer contended it was not.

Thus, the benefit of doubt goes to the customer. Consumer advocacy not withstanding, merchants must always do the right thing.  Where there is doubt, the resolution is in customer's favor. When not in doubt, then the outcome is obvious.

To label a transaction as fraud without knowing all the facts is very UNFORTUNATE.

 

 

 

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#2 Author of original report

Issue resolved

AUTHOR: Lian - ()

The owner of the Cartridge World at 3655 South Rainbow Blvd. Las Vegas, Nevada contact me regarding to my complain. He was not there when it happened. He understood the situation and apologized. He said he will refund the 20% restocking fee. I appreciated he handle this issue appropriately.

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