• Report: #888982

Complaint Review: CartVertising | Ripoff Report Verified Safe

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  • Submitted: Sun, May 27, 2012
  • Updated: Sun, February 10, 2013

  • Reported By: Cartvertising Sucks as does their l — West Jordan Utah United States of America
CartVertising | Ripoff Report Verified Safe
SALT LAKE CITY, UT 84111 SALT LAKE CITY, Utah United States of America

CartVertising REVIEW: Commitment to 100% customer satisfaction. CartVertising clients comment that the ads produced by CartVertising / RTUI work better than promised. Professionally created advertising product by which thousands of people can see, repeatedly, on a daily basis. Houston Texas
*UPDATE: CartVertising pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. CartVertising recognized by Ripoff Report Verified as a Safe business service.

*REBUTTAL Owner of company: More Lies

*UPDATE EX-employee responds: OUT OF DATE ADS, STATS ARE WRONG

*UPDATE EX-employee responds: Know your market and you won't use Cartvertising

*UPDATE Employee: Real Numbers

*UPDATE Employee: WRONG

*UPDATE Employee: False Reporting

*UPDATE EX-employee responds: The TRUTH is at your finger tips...

*UPDATE Employee: Know Business Is Perfect. Including your own

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to CartVertising, Register Tapes Unlimited RTUI for its commitment to excellence in customer service.

Ripoff Reports discussions with CartVertising and their other advertising products from Register Tapes Unlimited show an ongoing commitment by the company to total customer satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The people at CartVertising listens carefully to their customers concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The information provided in this report is based on comments made by Ashley Mate and her staff during an on-site inspection held by a third party verification company and in part with Ripoff Report Staff . [continued below]....
...... with no biases toward CartVertising and Register Tapes Unlimited.

CartVertising and Register Tapes Unlimited (RTUI) has the goal of producing attractive, affordable advertising that can produce a high return of interest. They produce coupons that can be found on the back of shopping receipts and they also produce shopping cart ads. The company works with leads that are qualified and are chosen to be prospective clients for a marketing consult that is executed at their corporate offices. Once a client decides to work with the company, they are very concerned with follow up and provide personal phone calls to clientele on a regular basis.

Register Tapes Unlimited/CartVertising / Statements from the owner.

Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: RTUI and CartVertising truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

CartVertising /RTUIs principals, has informed us that their customer philosophy is simple treat everyone the same way you would expect to be treated. As a successful business, the owners feel it is critical to listen to their clients and respond properly. By always putting their customers first, the owners hope to maintain Register Tapes Unlimited as a successful enterprise both now and for many years to come.

A typical complaint that CartVertising / RTUI may receive is that an ad did not work as well as the client expected it to. However, the company states that 99% of their clients comment that the ads produced by RTUI work better than promised. When there is a complaint, information is gathered, researched and then given to the appropriate party to produce a resolution. An example of this is when a client was disappointed with the results they received when working with the company. The opinion of CartVertising / RTUI was that the clients expectations were too high; however, they made adjustments by giving monetary credits to the client and continued advertising credits. This resolution seemed to satisfy the client and they continued to use RTUIs advertising services.

Overall, the company works with their clients to set timelines for problem resolution and to track complaints. Since RTUI has been a part of the Ripoff Report Consumer Advocacy and Business Remediation Program, they have added additional staff members, new software, new equipment, and a new management team to help manage workflow. Additionally, the company is working to monitor the sales team to ensure that they do not over-promise to potential clients what their services can do to meet the clients production needs. The company states that they feel fortunate to join Ripoff Reports CAP program because they are able to participate in something that they know will help increase customer satisfaction.

CartVertising and RTUIs installation team have expressed that they feel very confident doing their job. The project manager at Register Tapes Unlimited stated "I have seen management take personal interest in process design, delivery overview, quality control, basically any problem would be taken care of immediately.

Register Tapes Unlimited, RTUI, Cartvertising recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation RTUI has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with RTUI employees, Ripoff Report is convinced that Clary RTUI is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT DOWN BELOW THAT WAS FILED ABOUT CartVertising:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. CartVertising / Register Tapes Unlimited, RTUI, did just that..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

CARTVERTISING RTUI SCREWED BY CARTVERTISING SALT LAKE CITY, Utah

I wrote a report before but somehow it got removed from here.  STAY AWAY FROM CARTVERTISING, IT DOESN'T WORK AN D THEY ARE CROOKS!  They don't put up their ads on a timely basis, they overcharge you for the advertising costs.  They don't return calls, they don't properly attach the advertising as they say they will, they are liars, cheats and thieves.  As for the reps, they are liars and don't believe a word they tell you.  they sold me an ad for $2080.00 and then I found out they sold the exact same ad to another guy for $600.00 and the rep said that this was the best deal he could do lowering it from $2500.00 and then playing on my sympathies.  I hate Cartvertising and I wouldn't do any business with them ever again.  The local manager, Jeff is a liar and a crook, the people who work under him would say anything to close the deal and promise empty results.  Their installation is a joke, their salespeople are crooks, what more can I say. 



There are no 20,000 people looking at thier ads weekly, they are hidden by the groceries put into the basket and if you ask the people who shop in the stores or even the employees who work in the stores, they don't know what they have in advertising on the stupid baskets, if you want proof, go into the stores and ask the clerks what ads are on the baskets, they don't know!!!  And they work there and see them every day!  This is a totally unseen gimick ad and will never drum up any business.  I didn't get a single call in the 6 months that I was with them.  They said that I should have gotten about 30% of the people calling and from their numbers, I should have been getting calls from about 600 people weekly, what liars!  Stay away from this company, I've changed over to the monthly mailers with one of the local magazines and I've gottne around 40-60 calls a month and I'm spending half as much as I did on the stupid grocery carts.  This is the most worthless medium for advertising on the planet!!!

This report was posted on Ripoff Report on 05/27/2012 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/CartVertising-Ripoff-Report-Verified-Safe/SALT-LAKE-CITY-Utah-84111/CartVertising-REVIEW-Commitment-to-100-customer-satisfaction-CartVertising-clients-comm-888982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 7Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

More Lies

AUTHOR: JASPER SCREWED ME TOO - (United States of America)

This guy might be right in another state but not in Utah, get your facts straight buddy, you're lying and I can prove it!  Call any 10 ads in any area, ask them what they paid and you'll see that I'm telling the truth about the pricing.  This is exactly what I did and it's exacly how I got the results that I did.  I don't care how long you've worked for the company, if you're not lying then good for you but here in Utah, the facts are the facts, lousy response, lousy customer service, overpriced product, no delivery on the proposed results and its just an overall scam.  Get your facts from the horses mouth instead of another "Peddler of Dishonest Ads who is just trying to line his pockets with your hard earned dollars.  Stay away from Cartvertising, they're CROOKS!
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#2 UPDATE EX-employee responds

OUT OF DATE ADS, STATS ARE WRONG

AUTHOR: JASPER SCREWED ME TOO - (United States of America)

This person is trying to make things look better than they are, there are many ads up for up to 2 years after they have expired still on many of the carts and they are there just to create an illusion of demand for the ads.  If you check the overall fill rate of the ads in the areas you would find that it is not even half full as you have indicated a full exposure which has never been true.  Also take into account that the ads are often deeply discounted which makes any sucker buy an ad for one time only.  The true exposure is that not all unhappy customers have written a report, if they did the averages would be well over half and probably around 60-80% who were disappointed in the ads.  So why is this peddler of a poor product trying to make a dead cat look like steak?  Because it is the only thing on the table.  NUFF SAID!
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#3 UPDATE EX-employee responds

Know your market and you won't use Cartvertising

AUTHOR: JASPER SCREWED ME TOO - (United States of America)

If you are Coca-Cola, Nike, Microsoft or Chrysler, it is conceivable that this is a good medium.  If you are a small businessman who is looking for more sales, stay away, Cartvertising is not response advertising, this is exposure advertising.  Be sure that you know the difference.  Exposure advertising will help you to build your name but be prepared to pay into it a minimum of 5 -10 years without reaping any profitable benefits from your initial investment into this type of advertising until you pay your dues for years.  If you don't have $50,000 dollars or more just to be not in multiple locations, but only in one store for that duration without having profitable results, then this is not the right medium for you.

On the other hand, if you are looking for response advertising which is trackable, it is profitable typically within months instead of years, then mediums such as direct mail, the advertising magaziines, telemarketing and coupons in the local paper and magazines that are delivered right to each door is a much better medium.  While Cartvertising can tout that they have a client base that continues to renew, the overall persistency of their new customers has been less than 7% in my experience in the past.  This should tell you that if you don't have market presence and recognition at a Very Strong level already, this is the wrong medium for you.  If you have questions, get Cartvertising to guarantee in writing that you will receive your 40 to 60 calls per month, which they won't because they know that it won't come, and then you will be protected.

This type of advertising for a small businessman is unethical, impractical and dishonest and they will use high pressure and intimidation to try to convince you otherwise.  Do your homework and you'll find the truth.  Also, if you question the pricing of the ads that have been placed in the past, go to a number of stores, get all of the names and phone numbers and call each one individually and you will find out if this is true by asking all of the current customers what they pay, you'll find incredible inconsistencies for the pricing, I know, I sold for this company and I saw exactly what has been stated above.

Don't be deceived by a "smooth sales pitch," protect yourself by doing your homework first, the ad will still be the same price next month if you wonder if it will be.  Also, don't worry if slots will be open in a store, I've seen this intimidation tactic used time and time again and I've never not seen an ad availble in any store at renewal time.
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#4 UPDATE Employee

Real Numbers

AUTHOR: Ret - (USA)

Considering the company does business in approximately 200 stores in 50 states with probably 4 customers in each store (lets see, that's roughly 50,000 customers across the usa) 77 negative reports out of 50,000 is darn good.
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#5 UPDATE Employee

WRONG

AUTHOR: Ret - (USA)

Your story isn't even believeable.  Who on earth would say you would receive 600 weekly calls?  Oh please.
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#6 UPDATE Employee

False Reporting

AUTHOR: Ret - (USA)

I could not help but respond to this.  I have worked for the company for 7 years.  I have many advertisers with me who have been on  the program for over 10 years.  They have been on the program because it forces the people in their community to see their business 2 - 3x per week, week after week, month after month.  By being in the minds of the consumers, their business increases.  I especially resent the Pricing that is quoted here.  This is perposterous and outright untrue.  The price is the same for all advertisers.  Not sure where you are getting your information but I would suggest you tell the truth.  I know your "numbers" are incorrect because there isn't a magazine on earth that would yield you 40-60 calls a month.  If you are going to report something, try to be somewhat honest.
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#7 UPDATE EX-employee responds

The TRUTH is at your finger tips...

AUTHOR: Just the Facts - (United States of America)

Obviously, it would be way too easy for any manager or employee from Cartvertising to respond to ALL these Ripoff Reports that are listed on this site by creating false accounts to portray a much different picture of this company. 

This is just one site, search the internet - MANY More are out there with complaints for this company)

If you want the facts, then copy & paste the following link:

http://www.bbb.org/houston/business-reviews/sales-promotion-service/register-tapes-unlimited-inc-in-houston-tx-22015354/

This link is for Cartvertising/RTUI/Avenue Advertising - it's The Better Business Bureau Rating this company with an F!!!  Not even a Passing Grade!!

(There are several names this company goes by - but they are all the same company)

There is the TRUTH!! 
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#8 UPDATE Employee

Know Business Is Perfect. Including your own

AUTHOR: Cartvertising Employee - (United States of America)

I read your report and I can tell right away you are a The glass is half empty kinda guy. As far as the rep that lied to you he is wrong in doing so. but if you believed you were going to get 600 calls a week. You shouldn't be making marketing decisions for the company. Whether you are the owner or not. That was an absolute mistake on your part for allowing this poor decision to be made in the first place. You should have known that rep was dishonest and threw him out of there. I know he is no longer employed with cartvertising, just for the simple fact that Rome wasn't built in a day but it sure burn't down in one. meaning He would have a ton of complaints in a short period of time and Our CEO I assure you would have done you and the company a favor. Plus I took the liberty of checking. I have worked for several companies and this one is as organized and efficient for it's size as any I have worked for. Have you ever called your cell phone company to make a complaint over your bill or your mortgage company how did that go. So don't try to tell the world how horrible this company is on fielding calls or there overall customer service is. Because that is just business at a corporation level to a degree. I know if I have had issues they have fixed them in a timely fashion. Since 1989 they have worked with these type of big grocery store chains continuously and have remained successful through out the 25 years  they have been in business. Trust me these huge grocery chains wouldn't stand for people being ripped of on there account.  Asking the workers they don't know because they don't care for 9.00 hr would you.. But the people who shop there do and the numerous other satisfied clients we have still to this day. Seems you were looking for a way out since you signed up.
So the question you should ask yourself is why did you in the first place.
 Even as untruthful and unprofessional as this rep may have been I'm sure he didn't put a gun to your head and make you sign up.  I will be surprised if you are even still in business as negative and obtuse as you seem through your latest complaint
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