- Report: #1140708
Report - Rebuttal - Arbitrate
Complaint Review: cashforiphones.com
cashforiphones.comSparks, Nevada USA
cashforiphones.com cashforlaptops.comcashforberries.comcashforsmartphones.comcashforapples.comcashforipads.com Nothing they tell you is true... Sparks Nevada
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There seems to be a recurring theme with this company.
They quoted me a price for my iPhone 5 (in excellent condition with a case and screen protector which protected the entire phone). It wasn't the highest quote I received ($270). But, they sent an email after not hearing back about my quote stating they'd "BEAT" any other quote. OK. I forwarded the email from their competitor showing a quote of $270, they came back with an email..."GOOD NEWS-WE'LL OFFER YOU $275 FOR YOUR IPHONE".
Good news indeed. The email instructed me to either send for their free shipping box to be sent, or to print out their free shipping label to use my own box (which I did). I shipped everything, the iPhone, the original box, the unused headphones it came with and the plug and lightning connector that it came with.
4 days go by...no contact. 5th day, I contact them. They tell me it was inpsected....and, the adjusted price was now $110. Huh? The "representative" said a new iPhone was imminent and that the old ones (an iPhone 5 is old?) really dropped in value. Really? Just 5 days ago they told me it was worth $275. I told him to just send the phone back to me. He asked what was my bottom dollar I would take. I told him the amount he quoted.
Asking me to wait on line while he talked to his "boss", he came back a minute later, stating since I was a good customer (I had never done business with them before) they upped the price to $180. Again, I told him to just ship it back. After more silly banter about the phone having a mark on the back (it didn't....I don't even think he had even seen the phone).
He said it would take about 2 weeks to send it back. I gave him more pushback about it already taking so long (so much for their "quick transaction" promise.
A week goes by...I hear nothing. I do receive 3-4 emails stating they have my phone, but no news on sending it back. Finally, I call and get a lady on the phone. After identifying myself, and my iPhone via the order #, she stated she looked at the phone and said they'd up their offer to $200. Again, I asked her why the phone hadn't been sent back to me as I requested. She said it was already in their system and that it would take "weeks" to be returned. Then, the question they keep asking "what's the least you'll take for the phone?" I keep stating that it's the number they quoted originally. This went on for another week...me calling them to get the return tracking number for my phone, and them stating it's going to take weeks to send it back.
Long and short of this, I ended up taking an offer of $210 from them. It wasn't what they quoted, and it was far from the best offer I had received from Gazelle ($245) or USell ($232). But, I was going to have to file a theft report and contact the Attorney General's Office, which would have probably taken months to resolve. Plus, there was no guarantee they'd send my phone back to me in the pristine condition I sent it to them.
Moral of the story? The quoted prices on their WEB site are lies. That's only meant to get you to send your phone to them. Once they have your phone, they hit you with a ridiculous "sales number" that has no relationship to the reality of what your phone is worth to other, more reputable sites. And, they threaten to take forever to send your phone back to you if you give them pushback about their "revised offer".
Stay away from them....far, far away!!!!!
This report was posted on Ripoff Report on 04/22/2014 07:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/cashforiphonescom/Sparks-Nevada/cashforiphonescom-cashforlaptopscomcashforberriescomcashforsmartphonescomcashforapples-1140708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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