- Report: #1123265
Report - Rebuttal - Arbitrate
Complaint Review: Castle Buick
Castle Buick7400 West Cermak Rd. North Riverside, Illinois USA
Castle Buick Dealer's mechanic cannot scan a key FOB without destroying the remote module in the car. North Riverside Illinois
*Author of original report: Castle lowers the draw bridge
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I scheduled an oil change and a key FOB remote programming at Castle Buick. The dealer I was told that it would be 35 dollars fro the oil change and 70 dollars for the key programming. 1.5 hours later the service manager came in to inform me that the "modulator" went out on my car, they not able to program the new keys, and now my original key no longer functioned and that they would have to charge me 500 dollars for a new part to have my car working again. I was rightfully upset and stated on their watch this has taken place and that they are accountable. The man argued with me and I asked for his manager. Then the other manager brought in the mechanic who told me that when attempting to program the keys, he received information that the modulator already had 3 key numbers inputed and it only had a capacity for 4, SO HE ERASED THE CODES. He then stated when he tried to input the new codes it WOULD NO LONGER FUNCTION. [continued below]....
This report was posted on Ripoff Report on 02/13/2014 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Buick/North-Riverside-Illinois-60546/Castle-Buick-Dealers-mechanic-cannot-scan-a-key-FOB-without-destroying-the-remote-module-1123265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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