• Report: #1123265

Complaint Review: Castle Buick

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  • Submitted: Thu, February 13, 2014
  • Updated: Thu, February 13, 2014

  • Reported By: The Shadow — Chicago Illinois
Castle Buick
7400 West Cermak Rd. North Riverside, Illinois USA

Castle Buick Dealer's mechanic cannot scan a key FOB without destroying the remote module in the car. North Riverside Illinois

*Author of original report: Castle lowers the draw bridge

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I scheduled an oil change and a key FOB remote programming at Castle Buick. The dealer I was told that it would be 35 dollars fro the oil change and 70 dollars for the key programming. 1.5 hours later the service manager came in to inform me that the "modulator" went out on my car, they not able to program the new keys, and now my original key no longer functioned and that they would have to charge me 500 dollars for a new part to have my car working again. I was rightfully upset and stated on their watch this has taken place and that they are accountable. The man argued with me and I asked for his manager. Then the other manager brought in the mechanic who told me that when attempting to program the keys, he received information that the modulator already had 3 key numbers inputed and it only had a capacity for 4, SO HE ERASED THE CODES. He then stated when he tried to input the new codes it WOULD NO LONGER FUNCTION. [continued below]....

..... The mechanic told me they were not accustomed to working on the Solstice model. Then the service manager's manager told me that these parts eventually go out and he could perhaps lower the 500 dollar replacement charge to 330.00 but would have to order it. He asked if he should then order it. So here I stood without a fully functioning car being told that they could repair their own incompetence at my expense. I told them to order the part but I did not feel comfortable about all that had passed. They told me to return in 10 days. I left with my oil change and a car that now had it's alarm, door locks, and the ability to even open the trunk disengaged, and headed over to a third party for technical advice. I visited with a representative form Gerber Auto who has worked on my car before and asked him his professional opinion. He stated that all Castle had to do was scan the remote keys. He stated that Castle Buick had an


This report was posted on Ripoff Report on 02/13/2014 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Buick/North-Riverside-Illinois-60546/Castle-Buick-Dealers-mechanic-cannot-scan-a-key-FOB-without-destroying-the-remote-module-1123265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Castle lowers the draw bridge

AUTHOR: The Shadow - ()

The day after I had paid the service fee for the module part that had become "non-functional" while in Castle's care, I was contacted by the Chief operating officer of the Castle Auto Group, Mr. Robert Politza. He was genuiely appologetic for my experience with his business and the inconvienence it had caused myself the customer and the reputation of his dealership. He reversed the charges made to me within two business days and was very courteous and professional in his email correspondence. I am pleased to have this settled and will not hesitate to fly up the chain of command the next time I do not get customer justice at the service level.

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